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Raquel L. Email & Phone Number

IT Leader | Full-Stack Data Scientist | Master of Science in Artificial Intelligence and Business Analytics | Bachelors in Leadership and Organizational Studies | Experienced in IBM, Oracle, GCP, AWS, Azure, and more! at Wipro
Location: Greater Tampa Bay Area, United States, United States 17 work roles 7 schools
1 work email found @sbcglobal.net LinkedIn matched
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Role
IT Leader | Full-Stack Data Scientist | Master of Science in Artificial Intelligence and Business Analytics | Bachelors in Leadership and Organizational Studies | Experienced in IBM, Oracle, GCP, AWS, Azure, and more!
Location
Greater Tampa Bay Area, United States, United States

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Raquel L. is listed as IT Leader | Full-Stack Data Scientist | Master of Science in Artificial Intelligence and Business Analytics | Bachelors in Leadership and Organizational Studies | Experienced in IBM, Oracle, GCP, AWS, Azure, and more! at Wipro, based in Greater Tampa Bay Area, United States, United States. AeroLeads shows a work email signal at sbcglobal.net and a matched LinkedIn profile for Raquel L..

Raquel L. previously worked as Technical Solutions Engineer at Wipro and Layoff/position eliminated at Career Break. Raquel L. holds Master Of Science - Ms, Artificial Intelligence & Business Analytics from University Of South Florida Muma College Of Business.

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Profile bio

About Raquel L.

Doing the same thing over and over again and expecting a different result is Einstein’s definition of insanity. If you’re looking for different results then look no further. I am a creative and highly motivated technical professional with 25+ years of Information Technology and Project Management experience. I specialize in Artificial Intelligence and I'm known for exceptional technical proficiency. Additionally, I have an astute understanding of business operations/performance drivers across technology and management lines. Personal and business watchwords are EXCELLENCE – continuously strive for perfection; ECONOMY – seek simplicity and elegance in planning and execution, and ETHICS – demonstrate personal integrity in all endeavors. Deliver exceptional rather than expected results through strategic thinking, innovative problem-solving, and managing teams/change for performance excellence. Self-directed, disciplined, flexible, reliable, confident, and ready for new responsibilities.

Listed skills include Process Improvement, Sdlc, Business Analysis, Software Documentation, and 41 others.

Current workplace

Raquel L.'s current company

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Wipro
Wipro
IT Leader | Full-Stack Data Scientist | Master of Science in Artificial Intelligence and Business Analytics | Bachelors in Leadership and Organizational Studies | Experienced in IBM, Oracle, GCP, AWS, Azure, and more!
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17 roles

Raquel L. work experience

A career timeline built from the work history available for this profile.

Technical Solutions Engineer

Current

Bangalore, Karnataka, IN

Responsible for the development, implementation and support of technology solutions and mapping business requirements to systems/technical requirements to ensure they are in line with enterprise architectural plan. Additionally, focused on improving the stability and performance of the systems, maintaining, and improving the security posture through.

Aug 2020 - Present

Layoff/Position Eliminated

Career Break

Furloughed from Wipro Healthplan Services

May 2020 - Aug 2020

Manager, Distributed Systems Engineer

Bangalore, Karnataka, IN

  • Develop infrastructure strategic and operational plans to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment and management of current and future IT.
  • Implemented flexible and scalable ITIL based practices to refine and improve the organizational IT service life cycle.
  • Contributed to the budgeting and monitoring of IT Infrastructures' annual budget.
  • Responsible for reviewing and approving of expense reports, invoices, and other financial documents.
  • Responsible for making recommendations to improve efficiency and reduce costs.
  • Managed and evaluated the activities and duties of assigned staff members.(Manager responsibilities include Workstation Management, and Change Management & Release Management)
Jun 2018 - May 2020

Enterprise Change & Release Management Lead

Tampa, Florida, US

  • Direct the operational and technical activities associated with the change and release management processes with an enterprise wide scope utilizing the ITIL service model.
  • Provide governance for our Change Advisory Board, all change and release related communication and adherence to defined change and release policies.
  • Direct the development and implementation of policies, processes and procedures ensuring policies support and control change domains consistently.
  • Own cross-domain issues throughout the Enterprise such as change freezes, collision management and non-compliance impacts.
Sep 2017 - Jun 2018

Enterprise Release Management Lead

Tampa, Florida, US

  • Interfacing directly with the Customer and stakeholders regarding all phases of release planning.
  • Leading the Release Management Team, including project plans, sprints, tasks, release schedules, and configuration management
  • Plan, negotiate, and manage all core and custom application release-related activities, including hotfixes, patches, maintenance releases, and major version upgrades.
  • Ensure that issues, dependencies, and risks are identified, understood, and resolved in a manner that mitigates risk to release scope and schedules.
  • Collaborate with the Infrastructure Team Lead regarding the execution of the deployment plans and checklists.
  • Creating key metrics and identify opportunities to make tactical improvements to the release management process.
May 2017 - Sep 2017

Enterprise Change And Release Manager

Tampa, Florida, US

  • Responsible for the release and change management life-cycle, managing risks while resolving issues that affect release scope, schedule and quality.
  • Coordinated release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates
  • Coordinated and conducted deployment activities in support of application and infrastructure changes.
  • Displayed the ability to initiate change and act with integrity when tough decisions have to be made.
  • Displayed the ability to communicate effectively with executive leadership in both business and technology roles.
  • Demonstrated exceptional critical thinking, strategic planning, and process management skills.
Mar 2016 - May 2017

Information System Manager

New York, NY, US

  • Manage the Release Management Strategy and life-cycle which includes scheduling, coordinating and the management of releases for multiple applications across various portfolios.
  • Responsible for implementing and managing release processes for the implementation of infrastructure and progression of code in the development, test, and production environments.
  • Manage the impact of incidents and problem resolution with the impact on the release schedule across environments.
  • Build the IT Release Calendar in working closely with the IT release managers from different portfolios across IT and centralizing view of all releases.
  • Lead the effort of defining the IT strategic direction for release management tools for IT to ensure the process requirements of release management are build in.
  • Assist in managing projects and inter-dependencies to ensure milestone adherence to ensure the integrity of the release can be measured.
Jan 2014 - Feb 2015

Enterprise It Project Manager (Production Readiness/Infrastructure Release Mgr)

Bloomfield, CT, US

  • Lead the development, management and strategic alignment of the Infrastructure, Change, and Release Management teams.
  • Define Release Management and Quality Key Performance Indicators including metrics definition, collection plan, frequency, ownership, reporting mechanisms and process control plans.
  • Define and mature Testing and Release Management policies, procedures and processes.
  • Work to implement Best Practices to deliver high quality projects into Production across multiple teams for multiple versions of operating systems, browsers, and mobile devices to deliver a user experience that.
May 2014 - Dec 2014

Enterprise Infrastructure Release Manager

Bloomfield, CT, US

  • Managed infrastructure releases consisting of 20 or more multi-million dollar projects impacting 100 or more applications and various IT services.
  • Responsible for overall coordination, status reporting and stability of complex and cross-functional project oriented work efforts.
  • Established and implements project management processes and methodologies for the IT Community.
  • Supported the end-to-end program governance of highly complex releases.
  • Managed the interdependencies, issues, and risks across the projects and other work efforts.
Oct 2013 - May 2014

Enterprise Infrastructure Release Manager Lead

Bloomfield, CT, US

  • Developed and implemented reusable release management process improvement for future releases as appropriate.
  • Responsible for overall coordination, status reporting and stability of complex and cross-functional project oriented work efforts.
  • Supported the end-to-end program governance of highly complex releases.
  • Managed infrastructure releases consisting of 20 or more multi-million dollar projects impacting 100 or more applications and various IT services.
  • Managed the interdependencies, issues, and risks across the projects and other work efforts.
  • Prepared of bi-weekly executive management reporting.
Oct 2012 - Oct 2013

Enterprise Release Manager

Bloomfield, CT, US

  • Collaborated with Release Managers, Quality Assurance teams, PMO Project Managers, Project Test Leads, Data Coordinators and IT Operations for the successful delivery of Healthcare releases with a focus on data.
  • Coordinated local Information Protection awareness and compliance activities by serving as the Information Protection Coordinator.
  • Served as the lead infrastructure consultant/liaison to ensure quality implementation of information technology solutions.
  • Managed the creation of the data plan, establish release milestones, provide release status, and manage release risks and issues.
  • Supported the establishment and execution of the integrated test and implementation plans.
  • Provided backup support for the Healthcare Change Management Local Change Control Board to ensure appropriate risk assessments and authorizations.
Feb 2008 - Oct 2012

Sr. Project Manager/ Business Analyst

New York, NY, US

  • Directed assigned applications systems analysis project staff to develop, implement and/or maintain a medium sized or multiple smaller assigned projects.
  • Managed to the operational plan for Loss Sensitive Receivable Management group’s business systems projects.
  • Oversaw the development of business user specifications into cost-effective applications systems specifications.
  • Responsible for resource and staffing plans, work priorities and project management within established budget objectives.
  • Provided the division, department, and senior management with timely and accurate information regarding the performance of the assigned projects(s).
  • Built and leveraged effective alliances across the technical and business community to ensure the best utilization of resources.
Jun 2007 - Feb 2008

It Project Manager

New York, NY, US

  • Manage and participate in projects as related to various systems/applications.
  • Developed and implemented computer proficiency training classes.
  • Developed and maintained various MS Access Databases.
  • Responsible for billing and maintenance of assigned accounts.
  • Set-up each account assigned in the Plan Data system, to include all account information, formulas, calculations and bill presentation.
  • Create and maintain various Microsoft Access applications.
Mar 2006 - Jun 2007

Data Management Specialist

New York, NY, US

  • Responsible for the gathering, organizing, monitoring and reporting of various IT metrics in the areas of project performance, resource utilization, budget and actuals tracking, etc,
  • Provide ongoing development and production of many management reports for various levels of the organization in order to enable both the business and IT community with the information needed to properly manage the.
  • Serve as the primary tool owner and administrator for various project and effort tracking tools being implemented in PLTS.
  • Responsible for the accurate time and expense billing and reporting of various global resource engagements for both onshore and offshore contractors.
  • Responsible for the reporting of financials relating to IT projects.
  • Analyze data and document trends in business.
Feb 2005 - Mar 2006

It Project Manager

New York, NY, US

  • Managed the development and maintenance of the loss responsive systems and associated functions and procedures that support the business and financial objective of the Receivable Management.
  • Provided consulting services to assigned department(s) in the areas of streamlining business processes, creating improvements in quality and/or productivity, cost reductions, competitive benchmarking, organization.
  • Recommended changes that had a direct and significant impact on the department’s bottom line.
  • Responsible for business analysis of detailed systems specifications to support the Loss Responsive Operations needed systems functions.
  • Expertly communicated, to the operations and technical units, changes in the systems and business environment.
  • Developed and maintained comprehensive documentation on systems processing procedures which support the National Account, Commercial Accounts, Construction, Property and Specialty Insurance Division loss responsive.
Aug 2002 - Feb 2005

Senior Account Analyst

New York, NY, US

  • Worked in conjunction with representatives operating the former Aetna billing support systems (NCAIS & Alpha) to resolve issues and facilitate the billing and financial booking conversion to Plan Data.
  • Developed and implemented the conversion process to report to all affected areas.
  • Developed reporting criteria to notify the booking area when deductible Aetna accounts have been converted in order to maintain financial integrity and autonomy.
  • Developed and implemented a computer proficiency training class which included Microsoft Office, HOST applications, printers, and PC software.
  • Performed all of the duties of the Receivable Account Manager. (See below)
Jul 2001 - Aug 2002

Receivable Account Manager

New York, NY, US

  • Primarily responsible for Customer Service relative to the set up, billing and maintenance of major Commercial Accounts, billing and collection of overdue receivables, performing reconciliations, and the application of.
  • Review and interpretation of loss sensitive legal agreements.
  • Set-up of assigned accounts utilizing our loss responsive billing systems
  • Timely and accurate production of billing packages according to Receivable Management policies and procedures.
  • Quality Customer Service to improve productivity and increased cash flow.
  • Effective analysis and assessment of disputes and issues impacting the timely collection of receivables.
Jun 2000 - Jun 2001
7 education records

Raquel L. education

Master Of Science - Ms, Artificial Intelligence & Business Analytics

University Of South Florida Muma College Of Business

Bachelor Of Arts (B.A.), Leadership And Organizational Studies

Bay Path University

Certificate, Health Information Technology: Implementation Manager (Hit Pro™)

Capital Community College

Pre-Nursing Studies

Goodwin College

Associate Of Science (A.S.), Computer Information Systems

Capital Community College

Certificate, Project Management

Villanova University

Certificate, Computer Programming

Capital Community College
FAQ

Frequently asked questions about Raquel L.

Quick answers generated from the profile data available on this page.

What company does Raquel L. work for?

Raquel L. works for Wipro.

What is Raquel L.'s role at Wipro?

Raquel L. is listed as IT Leader | Full-Stack Data Scientist | Master of Science in Artificial Intelligence and Business Analytics | Bachelors in Leadership and Organizational Studies | Experienced in IBM, Oracle, GCP, AWS, Azure, and more! at Wipro.

What is Raquel L.'s email address?

AeroLeads has found 1 work email signal at @sbcglobal.net for Raquel L. at Wipro.

Where is Raquel L. based?

Raquel L. is based in Greater Tampa Bay Area, United States, United States while working with Wipro.

What companies has Raquel L. worked for?

Raquel L. has worked for Wipro, Career Break, Healthplan Services, Travelers, and Cigna.

How can I contact Raquel L.?

You can use AeroLeads to view verified contact signals for Raquel L. at Wipro, including work email, phone, and LinkedIn data when available.

What schools did Raquel L. attend?

Raquel L. holds Master Of Science - Ms, Artificial Intelligence & Business Analytics from University Of South Florida Muma College Of Business.

What skills is Raquel L. known for?

Raquel L. is listed with skills including Process Improvement, Sdlc, Business Analysis, Software Documentation, Visio, Project Management, Testing, and Vendor Management.

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