Raquel Marquez, Dmist Email & Phone Number

Palo Alto, Ca, Us

Huntington Beach, California, Us

Woodland Hills, Ca, Us

Oversee operational success along with strategic alignment and integration of activities between business and IT, while steering change in complex matrixed organization. Manage KPIs during development of high-performing Agile Release Trains/Value Streams delivering business results. Deliver oversight to cross-functional teams across geographies. Lead Scaled Agile Framework (SAFe) transformation efforts across business and IT employees, contractors, and vendor partners. Ensure seamless incorporation with diversity and inclusion with HR and training strategies, practices, and processes, including employee engagement, retention, and L&D for IT employees. Improve performance outcome by establishing/executing team performance models.

Woodland Hills, Ca, Us

Ensured achievement of strategic goals by PMO pipeline by collaborating with commercial business and IT executives/directors as well as capturing, reviewing, triaging, approving, and assigning projects. Headed overall operations of commercial insurance program management office (PMO).

Woodland Hills, Ca, Us

Led full lifecycle of project as per commercial insurance strategic objectives with total budget of $3.4M over a year. Guided and facilitated project/program managers for seamless operational activities.Selected Accomplishments:● Delivered leadership and coaching to business and IT team members, while focusing on problem solving and engagement.● Governed project financials, governance, and success criteria on inflight active pipeline of 42 projects with associated budget valued at $42M, which resulted in expected benefit of $200M over the next five years, achieving combined benefits of $15M since 1/2015.● Championed 2015, 2016, and 2017 Summer Internship Program yearly.

Thousand Oaks, Ca, Us

Planned and executed several projects with associated budget and resource management. Gathered, evaluated, and reporting data for informed decision-making.Key Projects:● IS Information Protection Program | Security Asset Management, 10/2012 – 5/2013; set up workstreams within security asset management project, including data remediation for asset and configuration management and database data modeling for business systems, application, network, storage devices, load balancers, data centers, service discovery, and business application lifecycle management.● Amgen Infrastructure Stabilization | ISM-IBM to ISM- Service Now Tool Conversion, 11/2011 – 9/2012; headed five integrations, including attention management, AT&T incident, AT&T service request, SCCM for update and insert, and e-signature. Ensured full compliance with SOPs, process manuals, work instructions, knowledge articles, and training guides. Streamlined steady-state operations as Change Owner for configuration and asset management such as service request for break-fix and enhancements.● IS – Service Continuity Management | Disaster Recovery, 7 – 11/2011; initiated evaluation of documentation and developed initial set up of 118 key critical computer-related systems disaster recovery plans into living disaster recovery planning system (LDRPS) v10.● IS - Measurement and Reporting, 6 – 10/2011; concluded disposition of over 400 business-owned reports from IBM to Amgen services, involving 50+ system, process, and business owners, while setting up and facilitating meetings to report upper management.● Corporate Quality | Incident and Problem Non-Conformance Corrective Action & Preventative Action (CAPA) Project, 3 – 9/2011; guided alignment, revision, and integration of project lifecycle documentation for Amgen’s incident and problem ticketing system project. Accomplished project scope, including analysis, development, training, implementation activities.

Los Angeles, Ca, Us

Concluded transition of required technical data to GTL’s systems and databases to support GTL acquisition of team public in 11/2020. Ensured robust management of all activities by liaising among executive team, internal departments, external clients, and vendors.Selected Accomplishments:● Achieved cost savings worth of approximately $1M in 2009 by overseeing several projects achieving ROI of $2,682,800, while leading project teams using Agile and Scrum methodology.● Minimized IT production support issues by 75%, which enabled IT resources to focus on software development efforts.

New York, New York, Us

Reported clearly and concisely all project issues and conditions in a timely mannerAccountable for conversion project output. Responsible for identifying and team building across functions (i.e. operations, training, reconciliation, etc), to ensure completion of business processes and documents, (i.e. BRD’s, HLD’s, MIS request submissions, discovery of questions and answers, tracking of conversion tasks and budget)Ensured that the conversion did not impact partner/client and customerManaged project through all phases of conversion, from discovery to post implementationSupporting ad-hoc analyses requested by Senior ManagementReported all project and analyses to my Vice PresidentDeveloped a SharePoint site for internal departmental use

Charlotte, Nc, Us

Administer the Enrollment Learning Management system through PeopleSoft used by over 1000 employees a month.Compose Quality-Assurance, Class Attendance and Chargeback Reports.Maintained relationship with Senior Management.Support all programs within Loan Administration Training, including Leadership Programs (Team Leaders through First Vice Presidents).

Doctor Of Philosophy - Phd, Organizational Leadership In Information Systems And Technology

Masters, Project Management

Ba, Theatre Arts With A Minor In Ed.