Raquel Nicholson Email & Phone Number

Hoboken, New Jersey, Us

-Attain/Exceed quarterly renewal and upselling quota-Manage all aspects of the customer success process-Communicate customer feedback and product requirements back to key stakeholders-Support marketing efforts including soliciting customer testimonials and securing customer participation in company events-Provide product information, usage tips and other helpful information to customers-Work closely with deployment services team to ensure smooth transition from new customer to implementation

Hoboken, New Jersey, Us

-Attain/Exceed quarterly renewal and upselling quota-Manage all aspects of the customer success process-Communicate customer feedback and product requirements back to key stakeholders-Support marketing efforts including soliciting customer testimonials and securing customer participation in company events-Provide product information, usage tips and other helpful information to customers-Work closely with deployment services team to ensure smooth transition from new customer to implementation

Hoboken, New Jersey, Us

-Generate prospective customers through cold calling and create leads/appointments for regional based field representatives-Qualify and follow up with sales leads through multiple resources; trade shows, webinars, cold calling-Convert incoming leads into qualified customer engagements for inside and/or the field sales team to work to closure-Plan, develop, and execute sales strategies to achieve new business acquisition goals-Utilize pre-sales technical resources to assist with sales-cycle management-Manage a prospecting pipeline within CRM (Salesforce.com) and maintain accurate prospect/customer information

Hoboken, New Jersey, Us

-Generate prospective customers through cold calling and create leads/appointments for regional based field representatives-Qualify and follow up with sales leads through multiple resources; trade shows, webinars, cold calling-Convert incoming leads into qualified customer engagements for inside and/or the field sales team to work to closure-Plan, develop, and execute sales strategies to achieve new business acquisition goals-Utilize pre-sales technical resources to assist with sales-cycle management-Manage a prospecting pipeline within CRM (Salesforce.com) and maintain accurate prospect/customer information

San Jose, California, Us

-Prospect, educate, qualify, and develop Target Accounts and inbound leads to create opportunities-Research accounts, identify key contacts, generate interest and develop accounts -Disseminate viable opportunities to appropriate account executives-Update lead scoring and prospect interaction in salesforce.com to ensure efficient lead management-Consistently achieve qualified opportunity quotas to ensure territory revenue objectives-Provide closed-loop feedback to ensure continuous process optimization

Santa Clara, California, Us

-Collaborated with finance, education, sales operations and channel account managers to create channel promotions and programs to drive loyalty, accelerate sales growth, and ensure continued mutual profitability for worldwide channel partners and Palo Alto Networks-Developed new channel handbook and partner onboarding resources to enable success for channel partners and channel account manager team-Consulted with marketing programs team to align demand generation programs to targeted partner business initiatives -Created and maintained registration website and co-managed logistics planning for the 2013 Asia Pacific and Japan partner conference

San Jose, Ca, Us

-Provide wide range of marketing support to enable sales and drive multimillion dollar OEM partner (Hitachi Data Systems and Oracle) account revenue while ensuring alignment with overall Brocade product and solution strategy-Work with external partner field marketing teams, internal account team, and product marketing team to plan and execute OEM partner multi-city roadshows, new product training, seminars-in-a-box, and major events with 2000+ attendees-Ensure global sales representatives and account team are empowered with the latest information on new product launches, industry trends, and competitive developments via monthly newsletter distribution, web repository of all OEM partner marketing resources, companywide announcements, and website updates -Support field marketing requests of Americas field sales team by providing collateral, promotional items, event funding and logistics-Track and reconcile quarterly budget allocations– including MDF (Marketing Development Funds) spending and management as it aligns to the corporate account team-Manage development of collateral, signage, and procurement/fulfillment of promotional items with external, creative, and social media vendors

San Jose, Ca, Us

-Provide wide range of marketing support to enable sales and drive multimillion dollar OEM partner (Hitachi Data Systems and Oracle) account revenue while ensuring alignment with overall Brocade product and solution strategy-Create and present targeted sales/quarterly growth program proposals to a council of key stakeholders including finance, product management and executives for approval-Work cross-functionally with product management and finance teams to compile product pricing in preparation for new product price implementation and quarterly competitive pricing analysis for existing products -Project manage new product introductions by creating messaging, communication plans and educational launch kits comprised of informational presentations and OEM branded product literature -Responsible for ensuring global sales representatives are empowered with the latest information on new product launches, industry trends, and competitive developments via monthly newsletter distribution, web repository of all OEM partner marketing resources, companywide announcements, and website updates -Coordinate webinar training for global sales representatives; created documented process to organize webinars which included establishing a timeline for completion, collaborative content creation, invite distribution and follow-up-Provide interim support for multiple aspects of local and international marketing events

San Jose, Ca, Us

-Provided marketing support for emerging OEM partner accounts -Developed sales playbooks, tactical marketing plans, and quarterly marketing priorities-Collaborated cross-functionally to create and present sales programs for executive approval-Created OEM marketing collateral including corporate presentations, training content, and product reference guides-Provided product content and layout for Brocade and OEM website updates-Supported multiple aspects of marketing events, from planning logistics, to signage and collateral, to event staffing

Santa Clara, Ca, Us

-Provided administrative support for global engineers; headcount tracking, organizing meetings and presentations -Managed Livelink database and updated global engineer training requirements-Created and maintained global engineer distribution list and conference database

-Delivered daily court filings and proof of service documents-Maintained organization of legal library and archived legal documents on/off site -Organized and distributed inter-office mail and managed outgoing mail daily

Espoo, Southern Finland, Fi

-Provided administrative support for marketing programs-Assisted with logistical elements for tradeshows and managed post-event leads generated-Organized internal/external meetings and coordinated travel arrangements