Raquel Olea Eng Email & Phone Number

Chicago, IL

• Validates and resolves incident escalations while monitoring and coordinating email inquiries to assure timely response within 24 hours.
• Analyzes the trend and patterns of support requests and has decreased support turnaround time by recommending improvements to Application Development team.
• Coordinates training and acts as resource for new Support team members.
• Utilizes database and software query tools to extract and assess data accuracy.
• Assists in resolving data… Show more
• Assists in resolving data conflicts and the testing of the web application to eliminate content, programming and functional errors.

• Developed a membership tracking system in MS Access for a local child care association.
• Converted and updated contact data from MS Outlook to ACT database for a Japanese non-profit economic agency in DC.
• Developed a marketing database for a national trade association in Silver Springs.
• Assisted in implementing data transfer and data conversion from DataEase to MS Access of accounting and travel software for a major airline in Elk Grove Village, IL.
• Assisted development of… Show more
• Assisted development of a conflict polling database application for large law firm in Chicago. Show less

Chicago, IL

• Designed, built and managed a call center database that consolidated purchased call lists, reduced data entry errors and duplicate contact data making the call center department more productive and efficient.
• Utilized organizational and project management skills to manage up to five project team members.
• Oversaw quality control in the input and extraction of data.
• Designed technical training course work documentation and administered user training.