Raquel Policastro Ribeiro Email and Phone Number

Responsibilities:-Initial and final client interactions from consultation to follow-up, including creating customized proposals and budgets in Excel and PowerPoint in English, Spanish, French, and Portuguese.-Overseeing event preparation and execution, including coordination of all ground services.-Recruiting, training, and managing on-site event staff.-Negotiating contracts and managing relationships with vendors and providers.-Researching and developing new products and services.-Monitoring and controlling event budgets, ensuring financial closure both internally and externally.-Organizing and leading site inspections.-Performing general office management tasks.-Actively collaborating with internal teams and external partners.

Program & Management for different programs including Global Executive MBA and Executive MBA degrees.Responsible for all the tasks related to internal and external providers, hotel contract negotiations, restaurants and special venues, social activities, closing ceremonies, and budget approval management. Coordination with speakers, follow-up, organization, and support for press relations needs; production of promotional materials for seamless customer experiences.Managing provider relationships, negotiating contracts, and steering social activities, to ensure excellence in every detail and creating new approaches that improve participant experiences.Onboarding new team members and adding new ideas and guidelines.The team provides timely, personalized services that generate first-class customer experience with high-profile clients across global hubs, including Singapore, San Francisco, New York City, Tokyo, São Paulo, Munich, and more, I am dedicated to delivering personalized, luxury experiences throughout the year.

As a Customer Onboarding Specialist, I orchestrate seamless onboarding of new customers, delivering comprehensive training and sharing best practices, ensuring they hit the ground running.Collaborate seamlessly with the Sales team, facilitating a smooth transition from prospects to satisfied customers, and fostering lasting relationships.Meticulously execute timely touchpoints along the customer journey, including impactful business reviews, strategic up-sells, cross-sells, and identifying additional growth opportunities.Extend a warm and professional support experience to customers through various channels, including responsive email correspondence, engaging phone conversations, and efficient online meetings.Proactively conduct client outreach initiatives, adeptly managing customer expectations to not only ensure retention but to drive sustained growth.Harness the power of customer feedback to identify nuanced product-related issues and opportunities, contributing to a continuous enhancement cycle and ensuring our offerings align precisely with customer needs and expectations.

Crafting comprehensive strategic communication and marketing plans to optimize customer onboarding processes and ensure effective engagement.Overseeing the coordination of wellness events from inception to completion, providing a holistic and tailored onboarding experience for clients.Excelling in sales and customer service, with a commitment to conducting regular and thorough weekly/monthly follow-ups to ensure customer satisfaction and identify opportunities for improvement.Demonstrating strong negotiation skills in securing venues and locations for new experiences, aligning with customer preferences and expectations.Managing social networks and alliances, utilizing digital platforms to enhance the customer onboarding journey and foster community engagement.Leading and motivating teams and suppliers, effectively communicating a clear mission and vision to ensure alignment with customer onboarding objectives.

As a Customer Onboarding Specialist at Airbnb, I proficiently managed the Airbnb online platform for hosts and guests, ensuring a seamless and user-friendly experience, through channels such as phone, email, and chat.As a dedicated Customer Success Specialist, spearhead efforts in the Portuguese market while also overseeing operations in other key European markets.Provide meticulous support to clients, employing a consultative approach to navigate and fulfill their requests, effectively resolving a high volume of cases daily at top-tier levels, demonstrating sensitivity and professionalism.Utilize a consultative approach to assist clients in achieving their necessities and goals, consistently surpassing expectations.Deliver an outstanding standard of service to each user, attentively listening to concerns and adeptly answering questions.Monitor client results and engage in effective problem-solving, collaborating with relevant departments as necessary.Offer strategic direction to enhance performance, actively contributing to the development and maintenance of positive relationships within accounts and among clients.

-Destination & Event Management Company specialized in Incentives, Meetings and Events. -VIP clients, personalized service, making sure that in order to understand someone you have to have time to listen. -Local knowledge to understand clients and to convert every moment into time well spent. Working from anywhere, office or home, dealing with suppliers and local vendors through its straight-forward way of doing business. -Creation of proposals tailor made, designed to meet clients expectations and desires. -Events accordingly to the clients needs with selections of venues, locations, hotels, restaurants, concerts and etc.-Site inspections and operating events throughout destinations. -Organization of full programs with attention to details, VIP clients and major events on request.

-Global/International and VIP clients, helping them with their needs, working on projects from A to Z online or offline. -Selections of venues, locations, hotels, restaurants, concerts and etc. -Site inspections, venues and operating events throughout destinations. -All negotiations, contracting suppliers, logistics, commercial, managing and billing invoices and final bills. -Having good organization, planning and time management for the delivery of multiple projects simultaneously.-International fairs, conferences and conventions as well as Pharma projects and events. -Management and coordination in a office or home office working with suppliers and internal teams. -Organization of full programs with attention to details, VIP clients and tailor made events. -Planning and coordination, before, during and after events.

-Managing global accounts for the Portuguese market and assistance clients and partners using a consultative approach to account management. -Focus on driving profitability through proactive management. -Providing weekly projections and business forecasts. -Developing and maintaining relationship within the accounts in order to maintain long term visibility of strategy and new plans. -Focus on the clients care, supporting them and driving profitability through proactive management. Execute and achieve sales quota and sales targets. -Identification of prospects and decision makers in the targeted companies, generate new business opportunities and grow assigned installed base of Farming Accounts. -Focus on driving profitability through proactive management. -Track, manage, and report ongoing activity relative to sales pipeline.-Solve inbound and outbound resellers/customer inquiries. -Control and drive Key KPIs and working with Salesforce platform. -Data collection from companies to increase our CRM. -Guarantee a good business atmosphere in an indirect channel with both customers and resellers.

-Administration and supervising programs, operational fulfillment for sponsors, ticketing, overlay, merchandising, global events, schedules and other departments as an overall support office between Rio and London offices. -Sponsorship activation for Johnson & Johnson Hospitality Program at the official games, entertaining guests and winner’s promotions, leading to games, sporting events and tours. -Working as well as an iLUKA Host acting as an Ambassador representing the client’s brand and delivering an exceptional and memorable hospitality experience to all guests joining. -Understanding guest touch points, manage and organize guest groups, accompany guests throughout their journey and dealing effectively with any issues or problems that arise making the guest experience a smooth and enjoyable one.

-Event management, supervisor and office manager of the products, logistic and supplies of the office based in Brazil. -Hospitality management and sponsors Sony and Budweiser. -Working as an overall support office between Rio and London offices. -Entertaining guests and winners promotions, leading to games and sporting events and tours. -Working as well as an RPMC VIP Host acting as an Ambassador representing the client’s brand and delivering an exceptional and memorable hospitality experience.

-Innosquared has joined forces with Guidepoint, forming a unique player in the expert network industry, a vast global network of highly experienced experts teamed with first-rate recruiting power at six offices worldwide, providing on-demand consultation and data services for leading global companies. -Working with clients to connect them with top industry expertise. -Offering direct access to a professional network of highly qualified experts, innovators & business partners in technology, science and business, based on advanced networking tools and technology.-Engaging clients to the network for consulting and market research, or collaborations to develop new ideas, concepts or technologies. -Connecting companies to highly qualified subject matter experts from economy, technology and science. -Looking for experts in Healthcare, IT, Marketing, FMCG, Engineering worldwide.

-Managing and organizing clients visits, stays and special requests. -Hospitality programs and events for the hotel. -In charge of new ideas and programs for the venue and VIP clients.

Management and retail sales supervision at Osklen Collection store in the VIP center Rio Design Leblon location - exclusive luxury and high end fashion Brazilian brand. In charge of a team with 10 employees, involving liaison between the sales, stock and security departments. Responsible for monitoring daily procedures, schedules and shifts, as well as long-term marketing plan and product analysis. Organizing and improving store decor, making sure they are up to code to the brand standards and according to the current fashion collection season.Continuously aiming to achieve the fidelity of all clients, especially VIP and celebrity/high profile clients. Ensuring sales targets due on a monthly basis. Identifying and solving problems and defect products.Personal interaction: improved customer service, providing feedback to customers, resolving problems and finding the best solution to situation in the moment. Strategies for potential purchases. Built and maintained good customer relations by paying attention to details.Osklen is a Brazilian fashion brand based on harmonization of contrasts, in which urban and nature, organic and technological live together, with different lines between modern/urban to high fashion couture/luxury.