• Primary point of contact for Relativity performance issues. • Coordinate solutions and patches with kCura support for complex issues, as well as upgrade problems, when applicable. • Work closely with Practice Support team to maintain an efficient and reliable Relativity environment. • Ensure firm is using latest Relativity technology available by monitoring product releases and recommending new services and upgrades. • Plan systems upgrades by researching vendor documentation and mapping processes for upgrades to be performed during Maintenance Window.• Complete e-discovery data collection from email and document management systems.• SQL Database migrations, backup/recovery, and administration of legal applications (Relativity, iManage, Carpe Diem).• Monitor and troubleshoot ticket escalations regarding Relativity Infrastructure, networking, software, telecommunications, and hardware issues. • After-hours on-call support.• Create process documentation as needed for various responsibilities. • Active Directory, Exchange, Enterprise Vault administration • Diagnose and troubleshoot server hardware and software problems and coordinate problem resolution with senior engineers and/or application vendors.• Manage individual projects and participate in team projects.• Leader in implementing and configuring HelpDesk ticketing software, and creating process documentation in KB Articles for IQ Track.

Leader in implementing and designing Windows Sharepoint Services 3.0.Leader in implementing help-desk, web-based ticketing system using Spiceworks.Maintained inventory of hardware and software. Diagnosed and resolved approximately 10 tickets per day.Refurbished computers. Installed hardware and software for all offices throughout Texas.Provided daily technical support for e-mail, telecommunications, network connectivity, system maintenance, and peripheral equipment.Cisco IP Phone AdministratorAssisted with the maintenance and installation of servers. Backup for System Administrator.Created and administered user account access to network using Active Directory.Streamlined the IT department by creating on-boarding procedures and implementing workflow processes.