Raquel Wilson Email & Phone Number

Fort Lauderdale, Fl, Us

Before my mother died she added me as a member of her company. I refuse to delete this, in homage to her. I Love You Marva... :-)

▪ Assist in researching Policies and Procedures used throughout the company that impact the Enterprise Change Methodology. Change Methodology process standards.▪ Assist with managing the CMF Policy exceptions – researching and processing requests, determining policy versus process requests, managing the administration once approved.▪ Assist in review and follow-up with potential instances of non-compliance to the CMF Policy and it’s associated▪ Use of Outlook calendar management to schedule applicable meetings as needed and capture notes & action items from those meetings; attend relevant meetings scheduled by others and capture action items.

San Juan, Pr, Pr

Support design of quality control checklists to be used in the monitoring of product origination & processes, as to compliance with: Corporate and regional credit, deposits, ACH & electronic services compliance & operational policies & procedureso Collateral Sufficiency, Integrity & Lien Perfectiono Adherence to Loan Covenantso Create references & guides for end users for ITSM processes on ServiceNow – Voice of Customero Regulatory consumer compliance/Data Governanceo Servicing requirements-Transformation of Service Catalog in ServiceNow· Completes accurate, timely & in-depth reviews of the lending & deposits origination & processing to ensure compliance with the above detailed requirements & reconciliation of accounts.· Documents & evaluates procedural or policy weaknesses &/or inconsistencies to avoid noncompliance risk.· Provides training & guidance to other areas, particularly in handling difficult, sensitive & disputed loan situations & renegotiate contracts.· Provides input & reports to other areas to guarantee their awareness of situations under their control encountered during the review process.· Maintains awareness of changes in Company, regulatory & credit policy guidelines that impact the business activities.· Adheres strictly to compliance & operational risk controls in accordance with Company & regulatory standards, policies and practices; reports control weaknesses, compliance breaches & operational loss events.· Reviews findings with appropriate loan officers, branch personnel, department managers & members of senior management; elicits any corrective actions, including the time frame, and identified deficiencies & weaknesses. Process Improvement & best practice.experience in the field of Payments for medium to large clients· Payments Compliance & upcoming regulations.· Process Payments &/or Cards Payments - via check, card (Payments Regulation/POS)· Fraud detection· Payment systems implementation and related organizational impacts

 Investigate and document new IT tasks and follow thru to QA & UAT Liaison between the business and IT Created and maintained client custom product, cost and inventory files delivered via FTP Design and implement methods to gather and manage supply chain data Research and seek out the most cost-efficient shipment procedures and methods Plan and implement supply chain optimization projects Maintain a friendly and professional relationship with vendors while promoting company initiatives and values Assist in promoting a positive image and inter-business relationship with business partners and vendors Seek to improve all aspects of the supply chain department by reviewing current methodology and processes Experience in analyzing and improving supply chain data, information and processes High-level understanding of all aspects of supply chain processes Experience working in and maintaining databases using Microsoft Excel and others relevant to company processes Ability to research companies and determine the best vendors to reach out to for various projects Experience working to improve all aspects of the supply chain by streamlining steps and locating the best prices for inventory

Hollywood, Florida, Us

Create IT Construction Project Specififations and Requirement Manual – Inclusive of System, Network, Public Safety, Applications, Operations & Information Security. Set up Data Center Hardening and Security of Data for Information Security.Gather requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task& workflow analysis.Evaluate information gathered from multiple sources, decompose high-level information into details &distinguish user requests from underlying true needsProactively communicate and collaborate with technical team &business owners to analyze information needs & functional requirements to deliver an effective solution.Develop &document enterprise wide requirements & translate them into technical specifications.Develop user documentation & conduct training as required.Participate in small or complex applications rollout to single or multi-properties.Participate in the QA & release management of new& changes to applications through thorough testing, debugging& user acceptance before planning &executing deployment into Production.Develop documentation for users to install, operate& support.Provide post implementation support and troubleshooting.Analyze problems& escalate issues in a timely manner for a resolution.Communicate effectively with a diverse group, executives, managers& subject matter experts.Liaison between the business units, technology teams &support teams.Work with Public Safety on Life Safety on BDA’s (Cellular and Radios), DAS, CCTV layouts (identifying back up time & positioning of cameras)Work with Network Team& Information Security of design of MDF/IDF design, requirements, set up of Internet provider &fiber run (inclusive of underground and above ground)Work with Systems& Applications on set up of Windows 2008 OS MigrationNew Hire Package for Internal IT, External & Managers, FAQ’s for Operations Center.

Los Angeles, California, Us

Responsible for managing and coordinating all necessary project resources and documentation throughout the entire project lifecycle from the contract signed by clients to completion of construction. Responsible for ensuring every assigned project is completed with a high level of quality construction & customer service, on time and on budget. Volunteer Coordinators, Resource Coordinators and Finance/Scheduling Coordinator reporting directly to Project Manager.

 Gather requirements, understand the requirements of the Accounting team (A/P, GL, Revenue Recognition, Tax & Treasury) to assure that Application development matches the needs of the Accounting System. Work with SAP FI-CO team, Hybris, Vertex, Vantiv and Coffee to assure that all software is mapped correctly and the correct middleware is working between all programs.  Assisted and trained Accounting Systems, on upgrades and changes to the system, how information is received and the output. Be a part of SIT (System Integration Testing)/UAT (User Acceptance Testing) to assure that all requirements or Parking Lot items are addressed and eliminate manual process, to help end users utilize more automatic processes.

Coral Gables, Florida, Us

Construction of 44 locations, includes the following: Worked with Real Estate team by reviewing locations, estimating construction work & acquire LOD (Lease Outline Drawing). Completed a Test Fits, selected and hired an Engineer, Architect, Contractor and reviewed Construction Documents. Worked with T-Mobile/MetroPCS corporate to assure the build- outs adhere to Franchises’ standards, as well as work with approved vendors to set up a store. Ordered all fixtures, equipment, and scheduling of IT to run consecutively with build out and reduce time to complete move in and set up of the store.Facilitating repairs and upkeep of 40 locations, includes the following Located, Identified and Scheduled Repair of AC, Electrical or Plumbing issues.  Visited locations to assure store layout will pass random checks by T-Mobile/MetroPCS  Acquire quotes from General Contractors and completed build out of locationso Total Savings within 6 months - $450, 000 via Internet/Phone, office supplies, Parking Tickets, Utilities, Security and CAM (Common Area Maintenance)**** Received franchisor incentives to the company, upwards of $80,000 for each location-Cost Savings totaling $3,500,000.

 Established and implemented departmental policies, goals, objectives, and procedures, discussed with board members, organization officials & staff, as necessary. Measured productivity and goal achievement to determine areas needing cost reduction and program improvement. Determined staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. Monitored businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits Used structured implementation methodology, manage project risks, and manage project administration. Tracked issues and risks, communicate status, and escalate concerns via status reports and communication to management.

Project execution, which includes planning, budgeting and overall project execution. Duties included: Resourced estimation and utilization  Project administration, including budgeting and forecasting Monitoring risk and managing change  Project communication Continuous improvement initiatives across project

Associates Degree Paralegal, Legal Assistant/Paralegal

Bachelor Of Fine Arts (B.F.A.), Interior Design

Bachelor Of Fine Arts (Bfa), Interior Design