Raquelyn O. Email & Phone Number

Pearland, Texas, United States

Handle all the correspondence for the Pearland clinic between patients, doctors, insurance, vendors etc. Greet patients, gather demographics, collect copays, schedule appointments, verifying insurance/Benefits and gathering authorizations. Handle and resolve customer complaints and help patients understand their insurance benefits. Assist with billing, recordkeeping, and auditing. Daily use of the multiphone systems, faxing, copying/scanning, keeping all paperwork filed and in order.

Patient Access Rep for 5 pediatric clinics/hospitals across the greater Houston area answering a average of 160 calls a day. Use of EPIC (emr system) to store demographics, verify insurance, schedule appointments, pass along patient requests back to the nurse station, and Triage patients when needed. Daily use of the multiphone systems and multitasking with gathering/entering patient information in the EMR in real time and or having to gather information to provide answers to the patients and… Show more Patient Access Rep for 5 pediatric clinics/hospitals across the greater Houston area answering a average of 160 calls a day. Use of EPIC (emr system) to store demographics, verify insurance, schedule appointments, pass along patient requests back to the nurse station, and Triage patients when needed. Daily use of the multiphone systems and multitasking with gathering/entering patient information in the EMR in real time and or having to gather information to provide answers to the patients and transfer them to the correct department. Show less

First point of contact for patients and attorneys, handled all appointment scheduling, collect demographics and gather LOPS. Back office work as a Chiropractic assistant as well as send our referrals and collecting Imaging and OP reports. Case management by updating patients on what next steps are needed to take and remind/schedule them for their appointments with other providers and maintain organized record keeping to send off to attorneys. Daily use of the multiphone systems, faxing… Show more First point of contact for patients and attorneys, handled all appointment scheduling, collect demographics and gather LOPS. Back office work as a Chiropractic assistant as well as send our referrals and collecting Imaging and OP reports. Case management by updating patients on what next steps are needed to take and remind/schedule them for their appointments with other providers and maintain organized record keeping to send off to attorneys. Daily use of the multiphone systems, faxing, copying/scanning, keeping all paperwork filed and in order. Show less

Provide exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous, and professional manner. Perform all Front Desk related functions including but not limited to checking guests in/out, promoting company programs, maintaining guest records, cash handling, night auditing, and crossed trained in the kitchen/bar.

Pearland, Texas, United States

Attended Robert Turner College and Career High School in Pearland, Tx. We had the opportunity to do daily rotations in the various departments at the Kelsey Seybold in Pearland ranging from pediatrics, pharmacy, radiology, phlebotomy and much more. We were challenged by the staff and were given plenty of hands on work while there.

Bachelor'S Degree, Business Administration And Management, General

Associate Of Arts - Aa, Business Administration And Management, General

High School Diploma