Matthias Raquet work email
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Talented executive with 20+ years of experience delivering extraordinary growth and service improvements in the life sciences and diagnostics industry. Entrepreneurial leader with passion for building new products and teams. Track record of crafting profitable strategies for marketing, sales, after-sales and quality management operations. Proven ability to steer organisations through acquisition and restructuring projects. Deep expertise in service excellence and customer satisfaction. Demonstrated strength in communicating vision at all levels of organisation and motivating outstanding performance. Strategic Planning • P&L Management • Competitive Analysis • Mergers & Acquisitions (M&A)Organisational Design • Global Key Accounts • Product Development • Pricing • B2B & B2C SolutionsE-Commerce • Total Customer Care • 24/7 Service Operations • Technical Support • OutsourcingKey Performance Indicators (KPIs) • Culture Change • Cost Optimisation • Process Improvement • Managing large and complex organisations
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Chief Executive Officer, Co-FounderOneservice Jul 2017 - PresentFeusisberg, Choneservice is an independent global service provider offering complete managed service solutions, consulting and learning for the Life Science, Diagnostics and Medical Device Industries. oneservice is addressing the emerging trend and needs of services outsourcing and e-learning solutions around service excellence, solving the fundamental business challenges our clients face. oneservice is the first company to offer a complete learning solution on “achieving customer delight through service excellence” with an online academy, blended eLearning and consulting solutions. We help clients to find the right laboratory equipment, accessories, spare parts and consumables that fit their needs. The oneservice leadership team is comprised of industry experts who lead and supported global enterprises, regional and local companies and government agencies with consulting, learning solutions, business process- and outsourcing services for more than 25 years. oneservice is headquartered in Switzerland and has subsidiaries in Germany and USA.For more Information vist: www.one-service.comor get connected on LinkedIn to stay in touch: http://bit.ly/2sHiH2H -
Supervisory Board Vice-PresidentOneservice Jul 2017 - PresentFeusisberg, Ch
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Vice President - Head Of Global Service Solutions & Global Customer Management (Global Key Accounts)Qiagen Apr 2010 - Jun 2017Venlo, Limburg, NlQIAGEN Service Solutions combines all service and support functions including our 2nd Brands Services - providing one face to our customers. Service Solutions offers a global support network with Specialists in more then 36 countries.We provide a comprehensive solutions-oriented service to customers at any time, in any place in the world.Global Customer Management delivers strategic global customer management for QIAGEN`s Global Key Accounts involving our complete portfolio along our sample to insight solutions. -
Senior Director - Head Of Global Service SolutionsQiagen Feb 2007 - Apr 2010Venlo, Limburg, NlQIAGEN Service Solutions provides customers in all market segments and internal stakeholders with integrated services in the context of QIAGEN’s Sample & Assay Technologies. Service Solutions includes all Customer Support functions such as:Technical Service - Inhouse Telephone Support 24/6Customer Care - Order Handling within the procure to pay processField Service - supporting all QIAGEN products in the fielde-Commerce - B2B and B2C, qiagen.comBusiness Management - Customer Expierince ManagementSupport & Process - driving effectivness and efficencyGlobal Training - Providing external and internal product & sales trainingQIAGEN Service Solutions are represented by more the 400 specialists world wide with more than 1 Mio. customer contacts!
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Director - Head Of Global Instrument ServiceQiagen Aug 2001 - Feb 2007Venlo, Limburg, NlStarting 2001 the challenge was to build a strong Service Team world wide to support all QIAGEN automated solutions. This was done in a short period of time and the operation became profitable within less then 24 month. Quadrupling the revenue in less then 5 years was one of the majors successes beside increasing customer satisfaction. Also the development of global processes, developing new products to serve customer needs has been driving this success.
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Business Development Manager Region EuropeAmersham Pharmacia Biotech May 2000 - Jul 2001
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Business Development Manager - Service Central ZoneAmersham Pharmacia Biotech Oct 1997 - Apr 2000Marketing Management and Product Development within Switzerland, Germany and Austria
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Service Manager SwitzerlandAmersham Pharmacia Biotech/Amersham Biosciences Jul 1995 - Jul 20011996 best Service Agreement growthManaged successful implementation of ISO 9000
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Inside Sales Manager SwitzerlandPharmacia Biotech Apr 1997 - Apr 1998New York, New York, UsInside Sales Management- Finally oversaw company integration (Inside sales/Technical support) into centralized European organization within the merger of Amersham and Pharmacia Biotech -
Manager Global ProjectsPharmacia Biotech Sep 1996 - Jan 1998New York, New York, UsDeveloped processes and new service products for the whole service life cycle of large scale Chromatography systems
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Field Service ManagerPharmacia Jul 1988 - Jul 1995New York, New York, UsResponsible for Switzerland Field Service Local service sales targets successfully reached 12 years in a row, more then quadrupling revenues during this time.Implementation of new products in the after sales market1993 best Service sales growth World wide1994 2nd. best Service Agreement growth
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Member Of The German National Team - Freestyle Skiing AerialsGerman Freestyle Ski National Team Jan 1985 - May 1989
Matthias Raquet Skills
Matthias Raquet Education Details
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Smp Management Programm St. GallenMarketing And Finance -
Sgmi Management Institut St. GallenLeadership Program
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SaqqualiconEfqm Excellence Model Assessor
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Management School OxfordBusiness Leaders Of Tomorrow
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Tack Training InternationalInternational Management Training
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Learning InternationalService Selling & Marketing
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Learning InternationalProfessional Selling Skills
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Rüegg Management TrainingBasics Of Management
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Learning InternationalCustomer Satisfaction Skills
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Fachhochschule Technik - Schwerpunkt ElektrotechnikElectronic And Communications Engineering Technology
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Technical School - LudwigshafenElectrical Engineering
Frequently Asked Questions about Matthias Raquet
What company does Matthias Raquet work for?
Matthias Raquet works for Oneservice
What is Matthias Raquet's role at the current company?
Matthias Raquet's current role is Chief Executive Officer at oneservice AG.
What is Matthias Raquet's email address?
Matthias Raquet's email address is ma****@****gen.com
What is Matthias Raquet's direct phone number?
Matthias Raquet's direct phone number is (+49)-210*****
What schools did Matthias Raquet attend?
Matthias Raquet attended Smp Management Programm St. Gallen, Sgmi Management Institut St. Gallen, Saqqualicon, Management School Oxford, Tack Training International, Learning International, Learning International, Rüegg Management Training, Learning International, Fachhochschule Technik - Schwerpunkt Elektrotechnik, Technical School - Ludwigshafen.
What skills is Matthias Raquet known for?
Matthias Raquet has skills like Management, Business Development, Biotechnology, Project Management, Cross Functional Team Leadership, Leadership, Field Service, Life Sciences, Sales, Strategy, Customer Service, Marketing.
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