Talented executive with 20+ years of experience delivering extraordinary growth and service improvements in the life sciences and diagnostics industry. Entrepreneurial leader with passion for building new products and teams. Track record of crafting profitable strategies for marketing, sales, after-sales and quality management operations. Proven ability to steer organisations through acquisition and restructuring projects. Deep expertise in service excellence and customer satisfaction. Demonstrated strength in communicating vision at all levels of organisation and motivating outstanding performance. Strategic Planning • P&L Management • Competitive Analysis • Mergers & Acquisitions (M&A)Organisational Design • Global Key Accounts • Product Development • Pricing • B2B & B2C SolutionsE-Commerce • Total Customer Care • 24/7 Service Operations • Technical Support • OutsourcingKey Performance Indicators (KPIs) • Culture Change • Cost Optimisation • Process Improvement • Managing large and complex organisations
Listed skills include Management, Business Development, Biotechnology, Project Management, and 37 others.