Roslyn Anouska Evans Email & Phone Number

Amsterdam Area, Netherlands

World Wide

Cooking sabbatical to Travel around Parts of Europe, Caribbean and Asia.

Amsterdam

Working on the Nike account via Convergys, taking inbound calls for order inquiries and after sales advice and or returns, this varies from cancellations, delays in designing issues of Nike products and Nike.com orders. We also request any manager callbacks, when challenging with a consumer's situation which can not be resolved in a regular manner. Within.

Amsterdam

Responsible for handling pre and post reservations inquiries also providing customer service to resolve hotel and customer queries.Providing guidance to hotels in utilizing and optimizing Booking.com system with rates and availability via phone and email.Taking ownership of all calls and ensure the customer’s needs are met at all times.

Amsterdam Area, Netherlands

Handling incoming calls and e-mails from independent representatives and customers, minor technical diagnostics and amending accounts.Explaining and/or resolving representative or customer issues at first contact as much as possible, minor technical issues or connection challenges or escalating to the appropriate department according to procedures, logging.

Amstelveen

Approached by an ex-colleague to Assist him with his English Class twice a week and also take 1 hour of those classes in each session, preparing topics for the hour and in class task work, also inter-conversational sessions with the adult students, also accessing their work during the lesson and giving feedback.Skills I gained and strengthened through this.

Amsterdam Area, Netherlands

In this role, I had daily contact with retailers, giving them pre-sales advice and assisting in challenges they may have with the customers and devices, including booking in devices that needed to be returned for repair. I also assisted in daily escalations to and from the logistics department and dealt with selected cases sent via supervisor. I also acted.

Amsterdam Area, Netherlands

Amstelveen

Amsterdam

Amsterdam Area, Netherlands

Here my role consisted of booking hotel rooms daily worldwide. Calls were mainly from the UK but I was also helping people from EMEA (Europe, Middle East & Africa) in English. My role also included small problem solving, maintaining good customer services at all times and transferring calls to the correct department when prompted.Skills I gained or.

London, United Kingdom

Supervisor/Office Clerk at Recruit Retail Services June 1996 - September 2000 (4 years 4 months) Foreign Exchange/Travel Advisor/Travel Agent at Going Places Ltd April 1998 - July 1999 (1 year 4 months) Cash Accountant at Brinks Commercial Services May 1995 - June 1996 (1 year 2 months) Program Researcher at Ebony Television February 1994 - April 1995 (1.

Catering And Hospitality, Food Prep City & Guilds 706/1, Hospitality Chef

food prep City & Guilds 706/1

Level 2, Food Safety, Pass With Merits

Activities and Societies: Overview of Food Safety, Personal Hygiene, Cross Contamination, HACCP, Bacteria, Microbes and Toxins also.

Tefl Certificate, Advanced Tefl Course, Pass Certificate In English Language Teaching

It qualifies the me to teach both adults and children of both native and non-native speakers.

Certificate, British Airways Ticketing, Pass

British Airways Ticketing

Certifiticate In Computer Lit, Computer Literacy, Pass

Certificate, Business Management

Business management

Gcse, Cse; Math, English, Art, Social Studies