It Service Desk Analyst
CurrentProviding on-site & remote IT support. Responsible for the IT onboarding process, servers/services availability, incident response, procuring equipment & maintaining relationships with vendors and service providers. Proactively engaging in projects and learning opportunities:• Co-led project to implement the new Wi-Fi and Firewalls. Set up meetings & planned provider’s visit to site. Devised the configuration plan for Wi-Fi. Happy to talk more!• Replaced the Core Switches under the… Show more Providing on-site & remote IT support. Responsible for the IT onboarding process, servers/services availability, incident response, procuring equipment & maintaining relationships with vendors and service providers. Proactively engaging in projects and learning opportunities:• Co-led project to implement the new Wi-Fi and Firewalls. Set up meetings & planned provider’s visit to site. Devised the configuration plan for Wi-Fi. Happy to talk more!• Replaced the Core Switches under the supervision of the IT Manager & 3rd party Network Engineer.• Decommissioned & replaced one of the off-site SANs. Configured RAID & iSCSI LUNs, under supervision.• Configured DNS records for birminghamfestival23.co.uk.• Leveraged PDQ Deploy when patching vulnerabilities by creating packets & schedules for automatic deployment.• Co-led project to renew the printer estate. Was responsible for liaising with the provider, meeting technicians on-site, asset management and user training.• Worked alongside the Business Systems team on projects such as migrating Tessitura to Cloud and implementing the new POS/PDQ systems project. Show less
