Award winning travel and hospitality executive with a proven track record of driving financial growth and customer satisfaction.Consistently increased corporate recognition, locally and internationally, while spearheading Front office, Engineering, Housekeeping, Laundry, Loss Prevention, IT and technology, recreation, Spa, Food and beverage and rest of hotel operation at the InteContinental Hotel in Miami.High-energy, customer-oriented professional with 20+ years of accomplished experience working with renown Hotel & Resort corporations in the U.S, Brazil and Venezuela.Completed academic specializations in Hotel Administration & Room Management at Cornell University (NY) and the Educational Institute of AH&MA (MI) where obtained certification in Rooms Management.Holds an executive Food & Beverage Cert. from AH&LA, and an international Management degree in Hotel administration and multiple specialized hospitality formal training certificates. Enterprising and forward thinking, with great leadership and communications capabilities. Determined problem solver with a forceful management style.Outstanding ability to cultivate productive key decision-maker relations and efficiently manage projects to achieve departmental and corporate goals.Concentrates on maximizing business profit. Successful at promoting products and services, as well as at securing and developing customer loyalty. Fluent in Spanish (mother tongue), English and Portuguese.Specialties: Strategic Planning & Management- Revenue Management • Account Management • Rooms Management• Food and Beverage Management•New Business Development • Organizational Development •Yield Management • Human Resource Management- Associate satisfaction- food and beverage cost- Key Partner Relationships. Hotel Administration: Customer Loyalty and Satisfaction • Department Growth • Interdepartmental Relationships • Environmental Programs • Staff Motivation • Channel Sales • Remodeling• Projects development & execution.