Successfully managed a $37.25 million-dollar, full rehab residential apartment community consisting of 320-units, generating $4,000,000, while managing the extensive property rehab capital budget over $3,500,000.• Created an implementation strategy of company’s policies, procedures, & systems, recruiting & staffing initiatives to fill vacant positions, and scheduled meetings with contractors to bid for work within our capex budget.• Led our team to a successful completion of a full property audit, including financial statements, contracts, budget analysis, and cost reduction & avoidance.• Created procedural documents to ensure consistency, reliability, accountability, and exceptional customer service which were used for company training curriculum and implemented as company standards.• Led bi-weekly team training meetings to increase conversion ratios, expand employee’s industry knowledge, and instill confidence from within. I instituted employee coaching/training designed to enhance employee growth.• Completed variance reports, budgets, profit & loss statements, income statements, market composition summary’s, accounts receivable, accounts payable, employee KPI’s, and executive summaries.• Instituted an operational approach that included elevated standard of customer service, immediate conflict resolution, adaptability to change, accountability, and goal setting.

Successfully managed a 450-unit full rehab property shared between an active association and management. Managed the property rehab capital budget in excess of $1 million-dollar. Completed capital project on-time and on-budget.• Developed and implemented policy and procedures which greatly increased employee/resident relations.• Assist multiple departments within the organization while managing assigned responsibilities.• Created training materials to be used corporate-wide for the training and onboarding of new employees.• Trusted de facto member of the Business Solutions department. Assisted with the posting monies company wide, and completed audits of each property managed.• Tasked with providing technical system support to all managers and employees.

Successfully managed a 184-unit $5 million-dollar, full rehab residential apartment community for a newly established management company. Managing a comprehensive, multi-million-dollar capital rehab budget.• Conducted a full property file and ledger audit in an effort to reduce accounts delinquent.• Decreased end of month accounts receivable from 45% to 3%.• Implemented an employee training/orientation program and standardization of company policies and procedures.

High volume inbound call center designed to handle customer service inquiries, account management, claims, sales, product information, and enrollment. • Exemplary customer service; adept at multi-tasking.• Mastered multiple software systems. Singled out, and relied upon by management to handle complex customer service issues. • Team Player- assisted my colleagues, allowing for individual and departmental goals and productivity numbers to be met and often exceeded.• Continuously sought out and participated in career growth opportunities offered by the organization.