Palmetto Solutions is a results-driven network of industry leading professionals who specialize in data extraction, conversion and migration services that allow customers to leverage this asset. Our expertise focuses on state of the art and legacy technology platforms including: Electronic Health Records, Enterprise Resource Planning and Enterprise Content Management. As the Vice President for Healthcare IT Services, Ron is responsible for new business development and fostering growth through high quality, long-term engagements.

During Q4 of 2016, Ron led the Professional Services Team consisting of 12 Project Managers and an off-shore development team that were responsible for scheduling, implementing and upgrading Dragon Medical One Speech Recognition for numerous Health Systems across the United States. For the quarter and year, Ron's team achieved their customer satisfaction, revenue and productivity targets while simultaneously growing a pipeline of new business for fiscal 2017 and beyond.

ROI Healthcare Solutions is a national Healthcare IT Consulting firm that helps healthcare organizations optimize their IT infrastructure and solutions to maximize their IT return on investment. Our Partners and consultants each have a background formed from a combination of their work with provider organizations and information system technology companies. Please contact me directly at ron.arpie@roihs.com or at 678-522-1467 if there is anything ROI can do to help your organization!Our services cover:- Strategic Assessment and Planning- Program and Project Management- Staff Augmentation- Legacy Helpdesk Support- Infor Lawson ERP Implementations and Upgrades- Computer Assisted Coding, HDM, CRS – 3M and 3M 360 Encompass- Document Imaging Staff Augmentation: Upgrades, Implementations for McKesson OneContent - Technical Set-up and Configuration Guidance for Browser's, Load Balancing and Active Directory- Workflow and Integrated Testing Support- Integration Configuration Set-up and Testing- End-User Training Assistance- Go-Live Support- Post-Live Optimization and System Administration

Led a cross-functional services team of 70 resources including 3 directors, 10 managers and 12 project managers that were accountable for new business implementations, upgrades and professional services for a $22M Document Management and Intelligent Coding business. Full P&L responsibility including strategic planning and budgeting processes.• Returned 24% operating margin by strategically managing expenses while generating incremental add-on revenues from the customer base to meet revised forecast.• Achieved 92% customer satisfaction engagement score by rolling out targeted incentives to the team that focused on higher levels of accountability.• Exceeded professional services revenue plan by 15% through improvement in sales strategy, incentives and customer facing programs that effectively targeted a base of 400 customers.• Increased average selling price for upgrades by 20% through the design and implementation of upgrade service tiers resulting in an additional $900K in services revenue.• Created a business case to expand the upgrade business by 25% in an effort to move the entire customer base to the ICD-10/MU2 certified version of software. Achieved 120% of plan and moved 85% of the base to the most current release.

Led a cross-functional implementation team of 24 resources including 5 direct reports that were focused on methodology development and process improvement with the corporate process team, and was accountable for a $5M financial target and customer satisfaction improvements of 20%. • Launched fledgling professional services business and delivered $900K in services revenue during the first year.• Achieved #3 in KLAS ranking by effectively implementing key services initiatives around training, communication and issue management while supporting business unit goals with Product Management, Development, Support and Sales. • Delivered 40+% operating profit for two consecutive years by successfully selling and implementing key corporate accounts.

Managed the development, maintenance and continuous improvement of methodology tools and processes specific to new customer implementations and upgrades. Additional responsibilities included departmental advocacy with customers, pre-sales pricing support, kick-off presentations and project management for new implementations.• President’s Award Winner for 2004 for the successful implementation of the Dedicated Team Methodology. • Successfully implemented a $25M corporate account (HCA) by assigning a dedicated implementation team and serving as key stakeholder for the customer spanning 3 years.

Coached cross-functional application and technical implementation teams supporting customers who implemented Horizon Patient Folder Electronic Imaging Systems. Ensured team accountability, project performance and customer satisfaction by adhering to methodologies, customer requirements and professional standards.• Reduced project duration 50% by developing new implementation methodology focusing on the design and build phases.• Improved operating margin by 37% and customer face time by 58% utilizing new methodology.

Represented enterprise-wide information technology outsourcing engagements for key corporate accounts. Led project teams through initiation, planning, execution, control and closing of projects geared towards outsourcing help desk and desk-side support.• Led transition team through successful start-up of a $12 million multi-year outsourcing contract with BMW.• Completed five technology rollout projects valued at $3.5 million ahead of schedule and below operating plan, earning customer recognition for outstanding performance.• Produced annualized cost savings of $300,000 vs. leasing company rates.

Held various positions in professional services leadership, national account management and sales