Erika Goode Email & Phone Number

Greater Denver Area

Technical Product Owner for Davita Dialysis care with experience in Artifical Intelligence (AI), Business Intelligence (BI), Google Cloud implementations.Senior Business Analyst for ElevatePoint with focus on cloud technology for healthcare client portals and SharePoint migrations/implementations.Senior Business Analyst/Product Owner/Product Manager/Scrum Master for Level 3 Communications.Technical Delivery Manager/Product Manager for Charter Communications.• Project Management for Advanced Engineering for portfolio of several high profile key projects involving Software Implementations and Hardware Consolidation.• Building of roadmap for upcoming projects to assist C-level management with project strategy for upcoming year. • Created Key Performance Indicators for advanced reporting in Jira using JQL .• Process creation for department Project Management process, Cause Mapping and Root Cause Analysis (Six Sigma).• Wrote Technical Requirements for Speedtest and Home As A Hotspot applications.• Designed tool integration architecture.Three different contracts with Boeing/Jeppesen in the following roles:Technical Requirements Analyst for Boeing/Jeppesen using UML methodologies and RUP Agile to analyze functional requirements for Federal Aviation Administration (FAA) compliant software with focus on compliance and requirements traceability using ReqPro.Instructional Designer for Boeing/Jeppesen designing and writing training materials for pilots and ground crew.Product Analyst for various DoD firms including L-3 Communications, ITT Industries.Verification project for the Advanced Extremely High Frequency (AEHF) satellite communications system and launch. Business Analyst/Product Owner/Project Manager for El Paso Gas Pipeline using Unified Modeling Language (UML) in an Agile IT development environment for a comprehensive $4 million software (SOA implementation Data warehouse) and SCADA (supervisory control and data acquisition) real-time data.

California

Provided consulting services for Kaiser Permanente involving an innovative, large scale technology platform affecting 56,000 ancillary users across 466 medical and insurance facilities - 1 Billion Dollar project.Conducted gap analysis in process flows to streamline processes and ensure maximum ROI.Researched Business Analysis (BA) templates and wrote Desk Top Level (DLPs) procedures for claims processing software.

Colorado Springs, Colorado Area

Evangelized Next-Generation Network products to stakeholders and product champion.Facilitated the development of corporate policies for the Next Generation Network (NgN) product licensing and software distribution life cycle, which resulted in prevention of major revenue losses.Implemented Rational Documentation Management system adhered to Rational Unified Process (RUP) development methods.Built online marketing demos and delivered online training to global teams (sales, pursuit & delivery) and channel partners, which reduced development team support 50% over prior product introductions; enabled $600K in revenue and $1M in new international sales.Participated in quality assurance testing (QA) at the end of a product life cycle and performed usability testing to improve product quality. Documented hardware and software for wireline and wireless Voice over Internet Protocol (VoIP) products. Developed & maintained relationships with technical partners, distribution and R&D teams.

Colorado Springs, Colorado Area

Client: MCI Worldcom (now Verizon) - Software Release Project ManagerProvided leadership, guidance and problem solving for project team consisting of 150+ employees for cutting edge Next Generation Network software product.Succeeded at coordinating Single Point of Failure (SPOF) infra-structure project with supporting software release.Directed and oversaw software release and capacity increases using the Rational Unified Process (RUP), Earned Value Management (EVM) techniques and Requirements Traceability matrixes using ReqPro. Successfully prevented project delays by organizing test case reviews between functionality and integration test groups and provided daily hands-on guidance to team. Opuswave/Siemens - ConsultantAssisted client with project management and scheduling tasks for consulting team members.Authored product documentation content in proprietary SGML system.

Milpitas, California

Selected by management to work as major contributer with engineering tiger team to address and resolve customer usability issues for Open Architecture solution product line. Participated as key member on small start up team to bring brandnew technology to market - Short Message Service (SMS) and Interactive Voice Recognition (IVR/SMS) products. Project managed documentation deliverables for billing and administration products (OA&MP) for telephony services. Worked with third-party developers to improve UI usability and provided Performance Support solutions.Mentored junior staff and managed consulting resources.

Mountain View, California

Project managed development resources for major revenue generating project by providing guidance and training for information consultants, writers, graphic artists, and programmers to assure high quality of deliverables to client. Represented consulting firm as Subject Matter Expert in conferences and meetings with the client. Wrote reference materials for internal Expert Performance Support System (EPSS). Hired production team during major transition phase of the project and provided leadership, reverse engineered software and provided hands-on training that brought failing 2M project back online to successful delivery and sale of the company. The project consisted of an award-winning, performance based Computer Based Training (CBT) for major accounting firm – KPMG Peat Marwick. The CBT won the prestigious “1995 Windows World Open Winner – Best Accounting CBT” from Bill Gates.