• Escalated issues to the proper help desk associate when necessary and followed up on any escalated issues, all within a timely manner• Communicated thoroughly with client representatives and customers, enabling effective information exchange and efficient process management• Documented all inquiry activities in the appropriate reporting system• Troubleshoot and resolve client problems and provide communications to clients and management.• Managed employee hardware including decommissioning old machines, acquiring new machines, and migrating data

• Installed, repaired, maintained, and upgraded Windows desktop and Windows notebook computers• Worked the Help Desk providing PC and Mobile support, diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.• Installed, repaired and setup computer peripherals• Answered user inquiries regarding computer, email, phone connectivity, software or hardware inquires to resolution or escalated• Prepared equipment for employee use, performed or ensured proper installation of services, operating systems, or appropriate software• Performed software installations and regularly scheduled updates• Supported and maintained printers• Provided technical assistance to customers via telephone, email or in person.• Provided assistance via remote control service in order to install software or resolve an issue• Logged and tracked all issues via an online remedy ticketing system

• Greeting customers and promoting products to them• Taking bets and paying out winnings• Balancing the takings at the end of the day.• Dealing with customers in a socially responsible way.

• Set up the betting table before a game begins• Welcome new players to the table• Check that all chips are placed on the table before the start of play• Explain the rules to players• Control the game and make sure players follow the rules• Collect chips from losing bets• Make fast mental calculations of payouts to winners

• Set up the betting table before a game begins• Welcome new players to the table• Check that all chips are placed on the table before the start of play• Explain the rules to players• Control the game and make sure players follow the rules• Collect chips from losing bets• Make fast mental calculations of payouts to winners

• Set up the betting table before a game begins• Welcome new players to the table• Check that all chips are placed on the table before the start of play• Explain the rules to players• Control the game and make sure players follow the rules• Collect chips from losing bets• Make fast mental calculations of payouts to winners