Rasalila Andrews, Mba In Healthcare Services And Marketing Email & Phone Number

Cleveland, Ohio, United States

•Administrative Assistant to Endowed Chair and Director of Anesthesiology at CCLCM (Cleveland Clinic Learner College of Medicine). •Assist patients on the phone with scheduling office visits and procedures.•Manage, organize, and monitor physician’s office meetings, calendars, emails, office visits, surgeries, and procedure schedules. •Enter and manage physician Paid Time Off (PTO) utilizing Qgenda and entering reimbursements into the SAP Concur program.•Work directly with the Pre-Access Team by creating referrals and Physician’s Request for Medical Services (C9’s), to ensure patients are financially approved for office visits, procedures, and surgeries.Rasa Andrews | Page 2•Serve as a liaison by submitting correspondence via Epic Messaging to Physicians, Physician Assistants (PA), Triage Nurses, Nurse Managers, Research Fellows, and Physical Therapist offices, which includes scheduling patients, submitting medical and medication questions, and completing requisitions for medication refills. •Process payments through Oracle for the Research Department for participants who volunteer for research studies and trials

Cleveland, Ohio, United States

•Supported front-end technology utilization to promote understanding and comfort level in use by caregivers and providers, this includes educating how to use MyChart and Appointment Pass records and scheduling applications.•Created a welcoming environment, while managing the needs, registration, scheduling, and record upkeep for patients.•Received calls for patient registrations, verifying information, and referrals, for physicians and insurance data to be input into the Electronic Medical Record (EMR).•Assisted physicians and other medical staff in the coordination of triage and appointment generation.•Provided all necessary appointment materials to patients via phone, mail, & email, along with scheduling/rescheduling appointments and answering all general questions and concerns.•Facilitated billing functions, while accurately meeting compliance and organizational quality and productivity standards.•Participation in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance.•Entered and maintains confidential and accurate patient information including patient insurance, billing, and payment information.

•Monitored work associates in assigned areas and addressed concerns as needed.•Focused leadership techniques to bolster teamwork while ensuring employee and customer satisfaction.•Collaborated with management toward the achievement of corporate goals.•Maintained personnel and purchasing records and assisted with additional administrative duties as assigned.

•Provided leadership to security associates, offering feedback, guidance, training, and serving as a liaison with all levels of the organization. •Managed multiple properties and projects under tight deadlines.•Investigated, identified, and provided resolution of security breaches for clients.•Managed hiring process, including onboarding, retention, evaluation of staff, review, and monitoring adherence to Human Resources policies and corporate compliance procedures.•Developed and implemented payroll procedures and processing of bi-weekly disbursal and monthly invoices.

Master’S In Business Administration, Health Service Management And Marketing, Gpa 3.92/4.0 With Distinguished Honors

• Bachelors Degree, Business Administration In General Management