Rasalila Andrews, Mba In Healthcare Services And Marketing Email & Phone Number

Cleveland, Ohio, United States

• Administrative Assistant to Endowed Chair and Director of Anesthesiology at CCLCM (Cleveland Clinic Learner College of Medicine).
• Assist patients on the phone with scheduling office visits and procedures.
• Manage, organize, and monitor physician’s office meetings, calendars, emails, office visits, surgeries, and procedure schedules.
• Enter and manage physician Paid Time Off (PTO) utilizing Qgenda and entering reimbursements into the SAP Concur program.
• Work directly with the Pre-Access Team by creating referrals and Physician’s Request for Medical Services (C9’s), to ensure patients are financially approved for office visits, procedures, and surgeries.Rasa Andrews |.
• Serve as a liaison by submitting correspondence via Epic Messaging to Physicians, Physician Assistants (PA), Triage Nurses, Nurse Managers, Research Fellows, and Physical Therapist offices, which includes scheduling.

Cleveland, Ohio, United States

• Supported front-end technology utilization to promote understanding and comfort level in use by caregivers and providers, this includes educating how to use MyChart and Appointment Pass records and scheduling.
• Created a welcoming environment, while managing the needs, registration, scheduling, and record upkeep for patients.
• Received calls for patient registrations, verifying information, and referrals, for physicians and insurance data to be input into the Electronic Medical Record (EMR).
• Assisted physicians and other medical staff in the coordination of triage and appointment generation.
• Provided all necessary appointment materials to patients via phone, mail, & email, along with scheduling/rescheduling appointments and answering all general questions and concerns.
• Facilitated billing functions, while accurately meeting compliance and organizational quality and productivity standards.

• Monitored work associates in assigned areas and addressed concerns as needed.
• Focused leadership techniques to bolster teamwork while ensuring employee and customer satisfaction.
• Collaborated with management toward the achievement of corporate goals.
• Maintained personnel and purchasing records and assisted with additional administrative duties as assigned.

• Provided leadership to security associates, offering feedback, guidance, training, and serving as a liaison with all levels of the organization.
• Managed multiple properties and projects under tight deadlines.
• Investigated, identified, and provided resolution of security breaches for clients.
• Managed hiring process, including onboarding, retention, evaluation of staff, review, and monitoring adherence to Human Resources policies and corporate compliance procedures.
• Developed and implemented payroll procedures and processing of bi-weekly disbursal and monthly invoices.

Master’S In Business Administration, Health Service Management And Marketing, Gpa 3.92/4.0 With Distinguished Honors

• Bachelors Degree, Business Administration In General Management