Raschel Harbison Email and Phone Number
Raschel Harbison work email
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Raschel Harbison personal email
Call Center Administrator / Manager with 20+ years Management experience and extensive attention to detail in reporting, information gathering, analysis and communication. Diversified skill sets covering administrative support, client relations, employee management & development, project management, payroll coding and workforce scheduling. Excellent inter-personal, phone and digital communication skills.
Autism Spectrum Instructional Resources Llc Dba Aspire
View- Website:
- aspireaustin.com
- Employees:
- 9
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Director Of OperationsAutism Spectrum Instructional Resources Llc Dba Aspire 2015 - PresentAustin And Central Texas•Responsible for all aspects of billing for Applied Behavior Analysis therapy service including billing insurance plans, managed care agencies, school districts, and private pay clientele•Continual monitoring and re-working of denied/incorrect insurance claims, including reviews of accounts receivable aging reports and following up as needed•Perform collections duties on aging accounts•Serve as liaison between management and contract managers in establishing network contracts with third party payers•Work closely with providers to promote continual improvement in the accuracy and efficiency of billing workflow•Responsible for all administrative functions related to operation of the business•Field service inquiries, completing coverage eligibility checks, and obtaining service authorizations for all potential and current clients•Establish and maintain company records including client and employee databases, profit and loss statements, password inventory, and employee handbooks•Handle all aspects of employee payroll including the issuance of W-2/1099’s, payment of quarterly tax payments, and filing all payroll tax forms•Assist in staff recruitment and onboarding of newly hired employees•Create and disseminating master schedules to staff and clients and monitoring schedule adherence•Assist in employee recognition and retention efforts •Project management, including managing operations for initial offering of group Social Skills programming•Purchasing supplies, managing subscriptions, making rent payments, and maintaining liability and worker’s comp insurance policies•Oversee company marketing and social media
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Call Center Administrator, Customer Service ManagerAt&T Mobility Sep 1998 - Feb 2015Austin, Tx• Create, Maintain and Provide accurate Attendance and Leave Reporting, including Auditing and Result Findings to Management at all levels• Ensures attendance standards and expectations are communicated with employees and forward documentation appropriately• Provide training to the management team to ensure compliance with applicable practices, regulations and policies• Consults with and advises the management team on attendance driven disciplinary action and assures proper documentation• Ensure accurate and timely information is provided to employees applying for or taking any leave of absence, including FMLA, Disability and ADA• Responsible for consistently and properly processing Payroll coding practices• Partner with HR, HR ERM, Disability group, FMLA group, Workers Compensation and other resources to resolve high absence cases• Participate in staff meetings and operational reviews• Drive results through consistent high performance and integrity• Assist internal and external customers with escalated or complex situations • Coach Team Members to improve individual and team performance results • Communicate performance goals for team and individual representatives• Monitor employees and provide feedback on quality standards • Motivate team members through coaching and positive feedback • Mentored new hires during Phase II of training • Prepare and deliver performance evaluations -
General ManagerTeam Nova / Brightstar Apr 1994 - Sep 1998Benton Harbor, Michigan - South Bend, Indiana - Toledo, Ohio• Directly managed a staff of 15-20 employees • Responsible for overall daily operations of business, staff and customer relations• Responsible for recruiting, interviewing and hiring new team members • Prepared and delivered training programs and seminars • Set and communicated sales goals in accordance with monthly budget • Prepared and administered quarterly performance evaluations • Conducted weekly team building meetings • Created staff schedule and computed bi-weekly payroll reports • Motivated team through competitions and various recognition programs • Adept at problem solving, including technical and equipment problems
Raschel Harbison Skills
Frequently Asked Questions about Raschel Harbison
What company does Raschel Harbison work for?
Raschel Harbison works for Autism Spectrum Instructional Resources Llc Dba Aspire
What is Raschel Harbison's role at the current company?
Raschel Harbison's current role is Director of Operations at Autism Spectrum Instructional Resources LLC dba ASPIRE.
What is Raschel Harbison's email address?
Raschel Harbison's email address is ra****@****att.com
What are some of Raschel Harbison's interests?
Raschel Harbison has interest in Children, Marathoner, Runner, Health.
What skills is Raschel Harbison known for?
Raschel Harbison has skills like Call Centers, Telecommunications, Team Leadership, Customer Satisfaction, Customer Service, Management, Team Building, Training, Microsoft Office, Account Management, Process Improvement, Sales.
Who are Raschel Harbison's colleagues?
Raschel Harbison's colleagues are Simran Mahabaleshwarkar, Nikki Hempe, Amelia White, Linh Luong, Gabriella Gonzalez, Leyna Nguyen, Bee Browning.
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