Raschel Harbison Email & Phone Number

Austin And Central Texas

•Responsible for all aspects of billing for Applied Behavior Analysis therapy service including billing insurance plans, managed care agencies, school districts, and private pay clientele•Continual monitoring and re-working of denied/incorrect insurance claims, including reviews of accounts receivable aging reports and following up as needed•Perform collections duties on aging accounts•Serve as liaison between management and contract managers in establishing network contracts with third party payers•Work closely with providers to promote continual improvement in the accuracy and efficiency of billing workflow•Responsible for all administrative functions related to operation of the business•Field service inquiries, completing coverage eligibility checks, and obtaining service authorizations for all potential and current clients•Establish and maintain company records including client and employee databases, profit and loss statements, password inventory, and employee handbooks•Handle all aspects of employee payroll including the issuance of W-2/1099’s, payment of quarterly tax payments, and filing all payroll tax forms•Assist in staff recruitment and onboarding of newly hired employees•Create and disseminating master schedules to staff and clients and monitoring schedule adherence•Assist in employee recognition and retention efforts •Project management, including managing operations for initial offering of group Social Skills programming•Purchasing supplies, managing subscriptions, making rent payments, and maintaining liability and worker’s comp insurance policies•Oversee company marketing and social media

Austin, Tx

• Create, Maintain and Provide accurate Attendance and Leave Reporting, including Auditing and Result Findings to Management at all levels• Ensures attendance standards and expectations are communicated with employees and forward documentation appropriately• Provide training to the management team to ensure compliance with applicable practices, regulations and policies• Consults with and advises the management team on attendance driven disciplinary action and assures proper documentation• Ensure accurate and timely information is provided to employees applying for or taking any leave of absence, including FMLA, Disability and ADA• Responsible for consistently and properly processing Payroll coding practices• Partner with HR, HR ERM, Disability group, FMLA group, Workers Compensation and other resources to resolve high absence cases• Participate in staff meetings and operational reviews• Drive results through consistent high performance and integrity• Assist internal and external customers with escalated or complex situations • Coach Team Members to improve individual and team performance results • Communicate performance goals for team and individual representatives• Monitor employees and provide feedback on quality standards • Motivate team members through coaching and positive feedback • Mentored new hires during Phase II of training • Prepare and deliver performance evaluations

Benton Harbor, Michigan - South Bend, Indiana - Toledo, Ohio

• Directly managed a staff of 15-20 employees • Responsible for overall daily operations of business, staff and customer relations• Responsible for recruiting, interviewing and hiring new team members • Prepared and delivered training programs and seminars • Set and communicated sales goals in accordance with monthly budget • Prepared and administered quarterly performance evaluations • Conducted weekly team building meetings • Created staff schedule and computed bi-weekly payroll reports • Motivated team through competitions and various recognition programs • Adept at problem solving, including technical and equipment problems