- Working in a duo role, of Media & Research consultancy. Having media clients for over 6 years has solidified me as media expert. Applying both experiences in achieving informed insights and consulting to the variety of clients- Became the Digital Champion within Hall & Partners - which is to leverage and acquire new digital and social techniques that would help boost overall business- Managing client briefs and delivering full fledged tailored proposals- Working closely and integrating with the different entities within Omnicom Media Group, to make sure the team is utilizing the tools and knowledge available- Leveraging primary and secondary research to drive deeper customer understanding- Framing appropriate and achievable research objectives and making sure they align with clients briefs- Different client experiences - aside from syndicated studies -include: Media Broadcasters, FMCG, QSRs, Automobile, Social Media Platforms, Government, and Consulting firms

- Monitor and supervise performance of CRM officers and customer service- Collaborate strategically with the operations manager in special projects, providing input and feedback on business plans and upcoming projects- Manage, coach and evaluate CRM and customers service officers while ensuring their communication and collaboration- Initiate recruitment process from selection, recruitment and orientation-Work closely with the operations manager to achieve team goals and tackle inter-department matters and requirements