Rasha El Sayed Email & Phone Number

Washington Dc-Baltimore Area

Cairo, Egypt

• Managed implementation of a new OpenText-powered solution that saves $400,000 of paper annually and connected disparate departments to eliminate inefficiencies. • Led a professional cross-functional team to deliver solutions on time and collaborated with other departments to accelerate the pace of work. • Interacted and engaged with senior leaders to deliver data driven insights and identify business and technology needs for enhancing the work environment. • Set and monitored the department’s Key Performance Indicators (KPIs) to ensure their fulfilment and recommended process improvements as needed to improve service and exceed standards. • Interacted with customers to identify issues and advise workarounds and solutions. • Maintained continuous alignment of work scope and make recommendations to modify the workflow to enhance effectiveness towards the business result or strategic intent.

Cairo, Egypt

• Led a team of 10 IT professionals to prepare networks, devices and computer systems at each championship location. • Developed online presence for each event, including banners, posters and accreditation. • Set and managed each project schedule, ensure on time completion, incorporate under tight time constraints, and provided regular status reports to senior leadership

Cairo, Egypt

• Supervised and led team that managed patient visit and records tracking software.• Managed daily operations of software, network, and server infrastructure, including testing and troubleshooting.• Assessed and purchased new and replacement hardware based on office business needs and processes.

Cairo, Egypt

• Build and optimize a secure web page for evolving business needs.• Provide continued support for one or more web properties.• Maintain communication with team members and supervisors concerning the direction of the website.• Code and script applications.• Perform routine site audits, as well as ongoing maintenance, on an as-needed basis.

Cairo, Egypt

• Executes test cases under varying circumstances.• Documents and evaluates test results.• Detects, logs, and reports program bugs and glitches.• Tracks defects and helps troubleshoot errors.• Reviews test procedures and develops test scripts.• Partners with programmers to drive QA effort.

Bachelor Of Commerce - Bcom, Accounting

Professional Certificate, Computers & Applications