Acting as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals Main Responsibilities • Help business stakeholders to identify their problems & requirements• Analysis the problems & requirements to find a solution• Produce high quality documents and conducting presentations for problems reasons & solutions • Elicit & identify System’s Requirements from the business stakeholders• Document system’s requirements & produce a high & Detailed System Specification • Acting as a liaison function between the business side and the System providers (developers or vendors ) Within the Software development life cycle (SDLF)• Analyze data to improve business/System processes modeling • Identify the Gap Analysis phase & the required actions to complete business transformation from the current (AS IS ) phase till Target (To Be ) phase My Projects • Oracle ERP P2P project (purchasing & inventory).• HR Recruitment Process Automation (RPA)• Digital Archiving &Documents Management Systems• Records Center Management System (Physical Archiving)• Sales Force Automation System (SFA) • Ticketing System for Enterprise Customers (E- ticketing )• Customers’ Satisfaction Index (CSI)• Products & Services Order Management System• TEData & Telecom Egypt (TE) Integration • Oracle HR (Payroll & Self-service ) processes• Operation Hardware Control System -----------------------------------------------------------------------------------------------

Responsible for plan, execute, and finalize projects according to Strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver the ERP Projects according to plan. Main Responsibilities• Acting as a liaison among the stakeholders & IMC (The Industrial Modernization Centre).• Acting as a liaison among the IT & ERP Vendors.• Developing the project plan• One of a committee to Managing the project budget• Work with a committee to ensure cost effectiveness by obtaining competitive prices from ERP suppliers. • Managing the project conflicts• Managing the project stakeholders• Managing the project team---------------------------------------------------------------------------------------

Responsible for analyzing the business needs, help to identify business problems and proposed solutions. Main Responsibilities • Gather and define business needs & requirements.• Analyze data to define the Gap between Diagnoses & to be analysis phases • Help to improve business processes.• Create high quality documents & status Reports to the top management.• Contribute to enterprise architecture development from a business needs point of view & IT point of view.• Evaluate user needs according to ERP system functionalities my projects experience as an analyst • AL SHAMSI for Trade & Industry (ST&I) ….. textile manufacture• SHAMSI for Textile Industries (STI) …. Dying ,printing ,finishing manufactures• DALYDRESS for Ready Made Garment (DRMG) …. Garment manufacture• AL SHAMSI for Ready Made Garment (SRMG)…. Garment manufacture• AL SHAMSI for Trading and Agencies …. Retail company • SHATEX Home Collection (SHATEX) …. Retail company-------------------------------------------------------------------------

Responsible for All IT projects implementations inside the company.1. ISO 9001 : it’s a project to be certified from International Organization for Standardization 2. PROACT : it's a web based production application under oracle 10g database3. ARIA27 : it’s an inventory & POS system for Retail 4. IDMS : it's client/ server application for payroll& personal system under oracle 8iMain Responsibilities My responsibilities in every project is to plan & follow up projects activities & progress according to the systems development life cycle (SDLC), also accomplish some off activities with the team as the following : • Define project scope & stakeholders & team • Complete Business Analysis and requirements. • Install & Setup applications database. • Implement & configure the applications.• Create application test environment (prototyping),• Create application process & end user document.• Organize the Key Users & End users training seasons.• Troubleshooting application errors and solve end user problems.• Design reports to support decision maker and top management.• Tracking system bugs and solving it programmatically or by contact with the software vendors. • Served as liaison between system users and software vendors. --------------------------------------------------------------------------

for (oracle 8i,9i,10g , FoxPro , access, db4 )• Administrate And Support Database • Follow-Up the database consistency & Troubleshooting it • Create and implement Backup strategy and recovery system • Implement archive System • Design and implement database security systems • Develop and implement disaster recovery and fault-tolerant plan• Generating Any Needs Of Reports From any Database using crystal report generator • Migrate oracle database from 8i to 9i and from 9i to 10g release 1 and 2 -------------------------------------------------------------------------------------------------

• Responsible for the developing of time attendants Application using oracle 6i tool & database • Responsible for the developing of company internal portal & External web site Developer responsibility at the company also include the following :• define the business needs and manual work cycle for the application • Developing, prototyping, implementing, testing the application.• End user training.• Reports Design & Generate • Integrations with other systems.------------------------------------------------------------------------------------------------------

• Team restructuring as required to support the business & to Provide users with appropriate support and advice• Planning & Scheduling upgrades of hardware and software systems;• Planning for Database & network security/ backups solutions• crisis situations management , which may involve complex technical hardware or software problems• Responsible for team consisting of 5 Supporters doing the following activities : o Problems-solving for hardware and software issues to back / front office users.o Follow up & Verifying the data interchange between Front office branches and back office using EDI technology based on internet connectivity o Follow-up systems errors & bugs Fixing process with others teams o Responsible for users Training & training material preparation • Providing analytical & KPI‘s reports to the top management.------------------------------------------------------------------------------------------------------

• Implement training courses for new users.• Solve user’s problems with computer hardware, software & business applications. • Assist in technical support process development.• Assist in courses materials preparation & training process development.