Rasha Sameh Email & Phone Number

Work experience Oct 2011 - Feb 2014Amigo Group for real estate investments and tourism (Marketing department )Customer Care, Hotel ReservationResponsibilities-Handling Clients inquires through the phone and face to face and doing my best to achieve the organization goals- Making reservation for the El Ain El Shokhna-Making a legally agreement between amigo group and the other travel agency in Egypt to encourage our tourism and sell our hotels by phone .- skills aimed at understanding customers’ needs and providing corresponding services- Self-presentation and positive attitude- Flexibility to work in an ever-changing environment- Excellent follow-up for the customer's complaintMarch 2014 - May 2014MobinilResponsibilities-Handling the customer's inquires through the phone and helping them to get a full info. about the company's product-Handling the customer's complains and doing my best to reach the customer satisfactionJun 2014 - till July 2023Emaar Misr for DevelopmentResponsibilities-Handling the customer's inquires through the phone and helping them to get a full info. about the company's product- Complaint handling for all the customer's who get annoyed from the company's services and following up with them till their problem get solved-Outbound calls to Rate the service from a scale 1-5 after the request was done from the responsible team-Sales call to inform the clients who don't know more about Emaar projects and give them a full presentation about Emaar's services and productsJuly 2023 – till Now: City Edge for development Operations Supervisor, Handover• Reviewing unit’s status and working with other departments to facilitate the process of HO. . • Sending Notifications letters to the owners of released units to hand over their units. • Following up on the customers' appointments until the client's visit done. • Documenting and following up on the handover forms receiving and documentation. • Implementing the handover cases with all related departments on system• Handling the department’s administrative documents and correspondences with the internal and external entities “memos, letters,…etc”.• Managing the handover correspondences with Other Departments “Legal-finance-Customer Relations” properly and efficiently. • Creating reports with released units, pending units and handed-over units. • Follow up on the customers’ “snag list” i.e. comments, requests, and address them through proper communication with the city Authority and regularly updates the customers on the status.

Listed skills include Customer Service, Team Management, Marketing, Call Centers, and 3 others.

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  Cairo University

  Pass