• Site Lead for United States Air Forces in Europe sole Tier III IT support team; provides on-site communications support to 47 sites in 11 nations.• Performs theatre wide technician & equipment evaluations; provides commanders w/best practice & trend analysis.• Operates test equipment to identify, isolate & rectify data-link faults; performs emergency restoral on C4ISR systems.• Upgrades, installs, and replaces WAN/LAN networking devices to include Cisco ASR 1000 & ISR 4400 series routers, Cisco 3850/9500 catalyst switches.• Implements and troubleshoots WAN technologies; OSPF, BGP, site-to-site IPSEC VPN tunneling, & DMVPNs.• Analyzes and provides design updates for production networks to optimize performance and ensure industry best-practices are implemented on the network.

• Led selectively manned airborne IT team delivering secure and non-secure Internet and VoIP services to high ranking military officials to include the Vice President, Secretary of Defense, Chairman of the Joint Chiefs of Staff, etc.• Managed 43 technicians responsible for maintaining an $81M network consisting of 18 core nodes, 435 access nodes, and a MSL-100 telephone switch in support of 20K users.• Oversaw 6 IT project managers and 14 projects valued and $250M which included a technical control facility power refresh, 94 thousand miles of fiber optic cable install, and Kadena Air Base’s first physically redundant network path.

• Team lead responsible for implementing theater deployable communications systems that supported 6,000K users. Team deployed 15 times providing voice, wireless, and internet services at locations in Europe and Africa.• Managed 14 network administrators supporting $10.4M voice and data networks, encompassing 167 systems, 272 long haul circuits and 8 remote sites.• Aligned system components to comply with National Security Agency, Joint, Departmental, DISA Directives, technical data, and local procedures.• Troubleshoots, diagnoses and resolves problems in response to customer reported incidents using trouble ticket systems (i.e. CIPS/Remedy).• Provides ongoing technical support to customers to ensure proper functional use of equipment and programs.• Works with the Help Desk and customers to resolve configuration related issues associated with a variety of different applications, services, and equipment.