Rashad Farouk Email & Phone Number

United Arab Emirates

Continue the Journey at ADNOC Group I am mostly responsible for overseeing my team to provide the supreme level of client service, alongside completing senior-level tasks on a day-to-day basis.Identify and enhance the research methodologies which include the international sources, social media listening, and competitor analysis, as well as keep developing strong client relationships on the operation side such as a strategic partner, challenges and uplift the client portfolio… Show more Continue the Journey at ADNOC Group I am mostly responsible for overseeing my team to provide the supreme level of client service, alongside completing senior-level tasks on a day-to-day basis.Identify and enhance the research methodologies which include the international sources, social media listening, and competitor analysis, as well as keep developing strong client relationships on the operation side such as a strategic partner, challenges and uplift the client portfolio, position Lone Buffalo as a partner by acting as a strategic guide and facilitator, also collaborate with company-wide divisions to ensure customer satisfaction and cost-efficient solutions. Key Achievements: * Orchestrate the relationship between Client Service and Reporting Dept, resulting in improving client satisfaction by providing more detailed reports. * Improve the monitoring methodology for client media improvement. * Reduce pre-production errors/mistakes and boost the quality of the report by using different QA methodologies. * Coordinates operation strategies and activities to ensure the provision of outstanding customer service. * Participates in the implementation of divisional and company initiatives and strategies. Show less

Abu Dhabi, United Arab Emirates

Seconded at ADNOC GroupPrimarily responsible for leading a team to provide the utmost level of client service, along with senior-level tasks on a day-to-day basis, strategically directing and delivering diverse media reports to clients across the region. Conduct detailed requirements gathering from client and turnaround media-oriented reports as per request. Collaborate with company-wide divisions to ensure customer satisfaction and cost-efficient solutions. Key… Show more Seconded at ADNOC GroupPrimarily responsible for leading a team to provide the utmost level of client service, along with senior-level tasks on a day-to-day basis, strategically directing and delivering diverse media reports to clients across the region. Conduct detailed requirements gathering from client and turnaround media-oriented reports as per request. Collaborate with company-wide divisions to ensure customer satisfaction and cost-efficient solutions. Key Achievements:* Orchestrate the relationship between Client Service and Reporting Dept, resulting in improving client satisfaction by providing more detailed reports.* Enhance the monitoring methodology for client media improvement.* Social Media analysis adviser to reach maximum potential and upgrade the client’s Social Media pages to the next level.* Reduce pre-production errors/mistakes and boost the quality of the report by 50% using different QA methodologies.* Provide informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent.* Coordinates operation strategies and activities to ensure the provision of outstanding customer service.* Participates in the implementation of divisional and company initiatives and strategies. Show less

Dubai, United Arab Emirates

Managing Emirates Transport, along with Emirates MOTO and Al Masaood Automobiles.Develop creative and engaging social media strategies, along with managing day-to-day handling of all social media channels, campaigns, and team members to sustain an engaging audience experience and to increase audience satisfaction. Researches and analyses social media trends, including social media ad revenue and web visitor data, to improve social media presence and campaign efficacy. Manage and… Show more Managing Emirates Transport, along with Emirates MOTO and Al Masaood Automobiles.Develop creative and engaging social media strategies, along with managing day-to-day handling of all social media channels, campaigns, and team members to sustain an engaging audience experience and to increase audience satisfaction. Researches and analyses social media trends, including social media ad revenue and web visitor data, to improve social media presence and campaign efficacy. Manage and facilitate social media communities by responding to social media posts and developing discussions.Working at several account departments to promote the overall brand through social media channels, including managing a budget for social media activities.Key Achievements:▪ Contributed to Back To School campaign under the name of #WeAreReady along with the Hero campaign at Emirates Transport by successfully managing the production & Social Media tactics.▪ Achieving the target plan for all client’s assigned projects and campaigns. Show less

Dubai, United Arab Emirates

Seconded at Du Telecom, along with Dubai Taxi Corporation & Ministry of Community Development.Manages all social media channels, campaigns, and team members to sustain an engaging audience experience and to increase audience satisfaction. Researches and analyses social media trends, including social media ad revenue and web visitor data, to improve social media presence and campaign efficacy. Working at several account departments to promote overall brand through social media… Show more Seconded at Du Telecom, along with Dubai Taxi Corporation & Ministry of Community Development.Manages all social media channels, campaigns, and team members to sustain an engaging audience experience and to increase audience satisfaction. Researches and analyses social media trends, including social media ad revenue and web visitor data, to improve social media presence and campaign efficacy. Working at several account departments to promote overall brand through social media channels.Key Achievements:* Contributed in the 5G launch at du telecom by successfully managing Influencer Collaboration & Social Media tactics * Successfully managing Government Social Media Summit GITEX on Social media planning & media production* Achieving the target plan for all accounts assigned projects and campaigns Show less

Dubai, United Arab Emirates

Strategically directed and delivered diverse media reports to clients across the region. Conducted detailed requirements gathering from client and turnaround media-oriented reports as per request. Key Achievements:* Directs, administers, and controls the day-to-day operations and activities of facilities and programs in an assigned area.* Oversees and manages the business of the assigned facilities within a defined area through effective leadership and management of customer… Show more Strategically directed and delivered diverse media reports to clients across the region. Conducted detailed requirements gathering from client and turnaround media-oriented reports as per request. Key Achievements:* Directs, administers, and controls the day-to-day operations and activities of facilities and programs in an assigned area.* Oversees and manages the business of the assigned facilities within a defined area through effective leadership and management of customer service, quality care, marketing, and responsible fiscal management. Show less

United Arab Emirates

Maintained existing businesses with current clients and grew business relationships with clients and assist in bringing new clients on board. Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client. Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction.Key Achievements:* Encouraged revenue growth by inspiring clients to purchase additional… Show more Maintained existing businesses with current clients and grew business relationships with clients and assist in bringing new clients on board. Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client. Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction.Key Achievements:* Encouraged revenue growth by inspiring clients to purchase additional services.* Become the reliable point of contact for each customer that is required to establish a strong business relationship. Show less

Dubai, United Arab Emirates

Multifaceted role, managing various operational performance and service delivery improvement initiatives for a large-scale translation / content provider / report writing. Formulated goals, targets and KPIs, then supported the team to achieve / exceed objectives. Key Achievements:* Conceptualised and implemented a comprehensive tracking system that enabled the monitoring of performance against pre-determined targets.* Managed and coordinated the delivery of high quality… Show more Multifaceted role, managing various operational performance and service delivery improvement initiatives for a large-scale translation / content provider / report writing. Formulated goals, targets and KPIs, then supported the team to achieve / exceed objectives. Key Achievements:* Conceptualised and implemented a comprehensive tracking system that enabled the monitoring of performance against pre-determined targets.* Managed and coordinated the delivery of high quality translation, content and copywriting services to UAE clients. Show less

United Arab Emirates

Understanding and reporting test results and productivity daily to Quality Management. Responsible for tooling improvements and maintenance, process improvements to test cycles. Test equipment trouble shooting, cost estimating and full utilization of all assets.

Dubai

● Customer support by solving the technical problems.● Researching markets to identify opportunities for events● Explain all the information about the new product to increase the sales.● Train new stuff and provide them with the latest knowledge of the new product.● Make the daily reports of costumers feedback and sales of the employees.● Handling customers issues and solve it in a way to reach their satisfaction

United Arab Emirates

i.Electrical engineering and maintenanceii.Avionics Departmentiii.A-Check Team

United Arab Emirates

i.Electrical Engineering & maintenanceii.In-Flight Entertainmentiii.Avionics Department