Hybrid role providing both Tier 3 support to SiriusXM endpoints globally while providing On-Site technical support to the automotive engineering teams local to Michigan.

-Primary responsibilities include: providing access management for over 7,000 university faculty and staff;delivering tier 3 support for dynamically configured endpoints across the university.- Developed the “Departmental Shared Drive Access Portal,” a self-service ASP.net website built on the Blazorframework that allows end-users to securely and quicky self-resolve shared folder service requests.- Optimized JAMF package deployment processes to mirror department’s successful… Show more -Primary responsibilities include: providing access management for over 7,000 university faculty and staff;delivering tier 3 support for dynamically configured endpoints across the university.- Developed the “Departmental Shared Drive Access Portal,” a self-service ASP.net website built on the Blazorframework that allows end-users to securely and quicky self-resolve shared folder service requests.- Optimized JAMF package deployment processes to mirror department’s successful MECM packaging structure.- Champion a well-architected Active Directory in a multi-tenant environment. Apply technical processes and bestpractices such as role-based access control and principle of least privilege to maintain integrity and accuracy ofmanaged resources.- Supervise departmental interns and provide training on PowerShell scripting, basic web development, and Windows system administration. Show less

• Windows 10 Deployment lead charged with the piloting, upkeep and process documentation of build images.• Automated day to day administrative tasks with Powershell Scripts to increase productivity.• Developed and maintained SCCM packages and task sequences for software installations and system management.• Provide technical support to 854 employees, including C-Suite leaders at corporate headquarters. Tasks included Office 365 migration, annual device refresh, and new employee… Show more • Windows 10 Deployment lead charged with the piloting, upkeep and process documentation of build images.• Automated day to day administrative tasks with Powershell Scripts to increase productivity.• Developed and maintained SCCM packages and task sequences for software installations and system management.• Provide technical support to 854 employees, including C-Suite leaders at corporate headquarters. Tasks included Office 365 migration, annual device refresh, and new employee onboarding Show less

• Implemented Zero Touch Deployment of 1 to 1 ipad program for 540 elementary students and 60 staff members using LightSpeed MDM and Apple Configurator.• Researched ipad applications for curriculum and lesson development in a 21st century learning environment and assisted with technology based curriculum training.• Increased loss prevention efforts building wide and introduced improved technology usage guidelines.

Responsible for IT support of 76 staff members and 720 middle school students in a Windows/Novell environment.Developed Professional Development Training to introduce staff members to new technologies while providing 1-on-1 training to increase end users technical knowledge.Instructed Summer Technology course where 7th and 8th grade students were taught to assemble, repairand maintain PCs, program Lego based robots and build websites using HTML and CSS.

-Provided first and second level assistance to end-users through incoming calls, in person, and/or e-mails regarding desktop and peripherals in a Windows environment.-Resolved hardware, software and network related issues as well as industry specific software and customer specific applications such as Altiris, Active Directory, Outlook/Exchange, Sharepoint, and the Office suite.-Logged and accurately documented problems and their associated resolutions into Track-IT Help Desk software

-Supervised the department's Digital Media Lab and a staff of 5 work-study students-Communicated effectively with faculty to improve their use of technology in the class room-Redesigned department's website to meet university’s website policy and guidelines-Deployed and sustained PCs in the lab to ensure compliance with various software suites’ system requirements and updated and extended installed software to provide increased functionality to users in an Apple X-Serve… Show more -Supervised the department's Digital Media Lab and a staff of 5 work-study students-Communicated effectively with faculty to improve their use of technology in the class room-Redesigned department's website to meet university’s website policy and guidelines-Deployed and sustained PCs in the lab to ensure compliance with various software suites’ system requirements and updated and extended installed software to provide increased functionality to users in an Apple X-Serve environment.-Applied technical skills to solve computer problems for WMU staff and students Show less