Technical Leader managing the complete health care application delivery process from conception to deployment of on-prem and SaaS applications. In this role, I’m managing teams of consultants that are responsible for gathering requirements, creating user stories, sprint planning, design, development, QA, deployment, and bug fixing. Notable accomplishment under my direction was providing leadership with the design, development and delivery of a SaaS interactive chat-like tool with an associated medical content building interface for health care practitioners. This product in currently in process of being commercialized. Daily responsibilities are as follows:• Serving as a liaison between diverse IT and operations groups, including executive leadership• Acting as a point of escalation for the customer and internal leadership• Leading implementations through detailed planning, analysis, and support, including go-live preparedness and post-live course corrections and improvements• Determining scope, staffing, sequencing, and budgeting for project initiatives. Working directly with customers on their project strategy• Evaluating and documenting current-state processes through discovery and analysis. Presenting recommendations for improvements based on industry experience and best-practices• Facilitating future-state workflow, policy, and process design and planning• Building, testing, training, converting and deploying new infrastructure, workflows, policies, and processes • Mentoring Consultant(s) and/or Senior Consultants(s) on project activities and deliverables and collaborating with others on the same• Internal team development – performance reviews, mentorship, guidance in their professional development. Technologies involved: C#, .NET, CSS, React, Cloud, Azure, Epic, JavaScript, Ruby, REST API’s, ETL, SQL, GitHub, ServiceNow, Okta, JIRA and SQL Server.

Provided leadership and technical management for a globally disbursed department consisting of developers, analysts, QA analysts and production support teams for several security analytic teams within IAM (Identity & Access Management) at Wells Fargo. As part of this role, I regularly interfaced with cross-functional leaders to ensure technology solutions built by the engineering teams align to overall architectural, risk and business standards. Ongoing responsibilities included team goal setting, developing department strategies, managing budgets, developing/reporting KPI’s and overseeing the deployment of enterprise scale initiatives. My leadership also involved all aspects of software, hardware, vendor relationships and have led the transition into an Agile SDLC for the security applications that I manage utilizing DevOps technologies. On-call technical operational support and direct customer help-desk support is also under my leadership providing the organization with 24x7 support and incident resolution capability. These responsibilities included disaster recovery contingency planning. Accomplishments included migrating to the utilization of JIRA, installing and changing over to new high availability infrastructure, establishment of new incident management guidelines and procedures, increasing our product delivery schedules and implementing automated testing for several privileged access applications. Technologies involved: C#, .NET, JavaScript Frameworks, Node.js, Angular, ASP.Net MVC, REST API’s, SQL, TFS, AWS, GitHub, CI/CD deployments, ServiceNow, CyberArk, Active Directory, ETL, SSIS, JIRA, TDM, Selenium, Hadoop and SQL Server.

Leadership provided to a globally diverse organization accountable for development, deployment, governance, 24x7 production operations and the associated vendor relationship for Bank of America’s Remote Deposit Imaging applications. Included in this role was the ownership of department budgets and managing the incident management L1/L2 support structure for this suite of applications. The Remote Deposit Passport application provides check imaging receipt and processing of Mobile, Branch Banking, Commercial and Small Business clients. As a single, integrated and scalable platform, Passport allows customers to deposit checks themselves faster and easier by automating the payment and deposit processing. Captured check images and code-line data from customer deposits were then consolidated within Passport and made available for use by downstream deposit processing systems. Accomplishments during this tenure included the migration to Waterfall to Agile development methodology, implementing a near real time disaster recovery strategy, converting outdated UNIX servers and improving external vendor relationships. Technologies involved: Agile, Java, J2EE, JBOSS, SQL, Oracle, Unix/Linux, ETL, Quality Center, UFT, ASP.Net, RepliWeb, WebSphere, XML, WebLogic, DevOps, RESTful API’s and SVN.

In this role I facilitated projects, programs and processes with significant business impact involving cross-functional teams. Influenced the strategic direction and developed tactical plans to improve vendor stability and resiliency. This included developing and leading disaster recovery exercises, tabletop exercises, capacity reviews and ensuring compliance of BofA operational guidelines within the eCommerce production environment. Additional duties included having eCommerce team responsible for relationship management and technical account management of external vendors. Responsible for being a single technical point of contact for vendors and provides leadership in resolving production and customer issues on a 24x7 basis. Served as an escalation point for unresolved production problems, complaints and complex service requests from vendors and internal business partners. Continually demonstrated the ability to manage a vendor portfolio using consulting skills, resolution of internal/external conflicts, proactively drove innovative technical solutions for eCommerce customer products, and utilized business knowledge to work across internal organizations to meet customer needs.

Responsible for managing all ETL activities including development, test planning, execution, performance testing and the production execution of multiple profitability reporting systems. In this role, I provided leadership, direction, expertise, and hands-on assistance to a team of ETL engineers responsible for ensuring the quality of the company’s Financial Reporting applications. As the leader of this ETL team, I partnered with a variety of groups across multiple disciplines to streamline, integrate, and continuously improve the effectiveness of Bank of America’s decision reporting systems. I was able to create a comprehensive development, production and testing strategy that fully supported Bank of America’s short-term and long-term needs. Continuously demonstrated the ability to work with minimal direct supervision, possessed strong organizational skills, and adapted quickly and seamlessly to a rapidly changing working environment. Technologies involved: Ab Initio, DataStage, Oracle Financials, SAP, Teradata, UNIX/Linux

Performed the role as technical lead for a team that provided the architectural design for Ab Initio processes, which were transmitted across multiple UNIX environments into Capital One’s data warehouse. These transmissions were part of a major development effort to provide Capital One with customer scoring data they used to evaluate accounts for marketing decisions. In addition, I served as a technical lead for a project team that was responsible for expanding Capital One’s customer solicitation indicator. The solicitation indicator required analysis, design, and construction across the entire Capital One technical environment

Developed a new QA environment for the CAM data warehouse. The project included migrating financial information into the data warehouse and documenting all code migrated into production. Additionally, I was responsible for designing, developing, testing, and implementing ETL processes. Responsibilities included documenting and creating the SDLC for all new code migrated to production using Ab Initio’s ETL software. Gathered user requirements, analyzed system requirements, and developed project plans. Converted all of the departments existing data models for compatibility with the new modeling software.

Responsible for keeping a 24-by-7 data communications network fully functional and operational. In this role, I created and maintained new PL/SQL procedures, packages, and functions in an Oracle environment. Designed, coded, and installed a UNIX-based archiving system that saved the company close to a terabyte of storage in multiple Oracle environments. Additional duties included the modification and creation Visual Basic scripts for Vantive user-interface screens that allowed employees to access and modify customer data. Coordinated and executed acceptance testing activities, developed test plans, developed test scripts, and performed system level configuration and testing.

Coded, performance tuned, and developed the company’s Oracle data warehouse environment. In this role, I identified and corrected incorrect testing results and recommended feasible solutions that met the business and technical requirements, including improved accessibility to data.

Established and maintained cellular communications networks for the U. S. Army. Was part of a team that would work on various switching centers, remote transmissions sites, and various telecom equipment.