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Rashan Thompson Email & Phone Number
Technology Solutions Practice Leader
at
Connective Technologies
1 work email found
@slalom.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Technology Solutions Practice Leader
Location
West Orange, New Jersey, United States
Company size
Who is Rashan Thompson? Overview
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Quick answer
Rashan Thompson is listed as Technology Solutions Practice Leader at Connective Technologies, a with 8 employees, based in West Orange, New Jersey, United States. AeroLeads shows a work email signal at slalom.com and a matched LinkedIn profile for Rashan Thompson.
Rashan Thompson previously worked as Senior Principal - Healthcare and Life Sciences Digital Transformation at Slalom and Salesforce Practice Director and Engagement Leader at Cognizant. Rashan Thompson holds Bachelor Of Arts (B.A.), Communications & History from Bloomfield College.
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Email format at Connective Technologies
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{first}.{last}@slalom.com
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Profile bio
About Rashan Thompson
With over a decade of senior leadership experience and a 'hybrid' skill set, I am astute at bridging the gap between business objectives and technical solutions. These skills allow me to architect strategies that grow revenue and market share, accelerate time to market, and boost customer satisfaction. My passion for delivering results-driven solutions has allowed me to successfully lead client management, technical, and customer support teams and optimize business performance.I excel at partnering with C-level executives to identify how innovative technologies such as Generative AI can improve business outcomes. I also have experience utilizing data management tools to help transform raw data into business insights. These skills have been vital to aiding my clients in making accurate and strategic decisions. I have also used leading SaaS platforms such as Salesforce CRM, Microsoft Dynamics, Zoho CRM, and Microsoft Office 365 to ease operations, improve customer retention, and drive smarter decision-making across organizations.Peers, clients, and executive teams alike have recognized and depended on me as a creative problem-solver and capable leader. I have an immense background in cloud technology, account strategies, and process improvement that continuously realize measurable impacts on performance and profitability. I am also a strategic negotiator and relationship builder who can function within complex business landscapes to ensure favorable outcomes and develop essential partnerships.
Listed skills include Start Ups, Strategic Partnerships, Saas, Management, and 33 others.
Current workplace
Rashan Thompson's current company
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Connective Technologies
11 roles
Rashan Thompson work experience
A career timeline built from the work history available for this profile.
Senior Principal - Healthcare And Life Sciences Digital Transformation
Directed cross-functional teams to execute AI-powered solutions and contact center automation, achieving a 97/100 customer satisfaction (CSAT) score. Spearheaded account growth with strategic leadership, doubling revenue in the life sciences sector. Managed project budgets with Salesforce CRM and Power BI, ensuring operational efficiency and profitability. Fostered client relationships through continuous engagement and proactive feedback loops, elevating customer experience (CX). Streamlined DevOps with RPA, cutting testing time by 70% and enhancing delivery reliability.
Apr 2022 - Aug 2024
Technology Solutions Practice Leader
Founded and managed a consulting firm specializing in digital solutions, SaaS implementations, and CRM optimizations. Directed AI integration and process improvements to enhance customer success and retention, achieving a 35% revenue increase for a technology client. Delivered HIPAA-compliant service delivery platforms for healthcare, improving patient onboarding by 25%. Partnered with vendors to negotiate contracts, ensuring cost-effective technology solutions. Improved KPIs such as first contact resolution (FCR) and NPS through tailored data analytics and workflow automation.
Jul 2019 - Apr 2022
Salesforce Practice Director And Engagement Leader
Oversaw Salesforce CRM integrations to enhance client satisfaction, boosting NPS by 30%. Directed multi-phase technology transformations, achieving a 10% improvement in project margins through strategic vendor management. Partnered with C-suite stakeholders to align solutions with organizational goals, driving a 15% revenue growth. Spearheaded customer advocacy initiatives, improving client retention and service delivery. Designed data-driven strategies, contributing to a 60% win rate in competitive RFPs.
Nov 2018 - Jul 2019
Director Of Technical Solutions | Healthcare Sector
Spearheaded digital transformation initiatives, leveraging AI-powered chatbots and self-service channels to reduce operational costs by 10% and improve NPS by 40%. Directed the integration of telephony systems and CRM solutions, optimizing contact center performance. Partnered with stakeholders to develop a multi-year technology roadmap, ensuring alignment with organizational objectives. Negotiated vendor contracts, enhancing operational scalability and service delivery.
Jan 2018 - May 2018
Director Of It Service Delivery | Healthcare Provider, Pharmaceutical & Life Sciences
Led cross-functional teams to optimize service delivery, improving KPIs such as FCR and AHT. Managed a $100M P&L, achieving a 20% increase in profitability through strategic planning and vendor negotiations. Enhanced CX with AI integration and automation, boosting NPS by 40%. Partnered with sales teams to secure $70M in new business by showcasing innovative technology solutions. Directed global teams to deliver high-quality technical solutions, ensuring SLA compliance and customer retention.
Sep 2015 - Jan 2018
Technology Strategy Consultant (Independent Contractor | Self Employed)
Strategic Service Group, Llc
Founded and scaled a consultancy specializing in process optimization and CRM implementations. Directed multi-industry projects, integrating Salesforce CRM and telephony systems to enhance operational efficiency, achieving a 45% reduction in sales cycles. Managed vendor negotiations and partnerships, ensuring cost-effective solutions for clients. Designed data-driven analytics platforms, enabling proactive decision-making and improved customer satisfaction metrics. Streamlined workforce management, reducing average wait times by 55% for telecommunications clients.
Jan 2006 - Sep 2015
Vice President Of Credit Card Services
New Millennium Bank
Directed operational and sales initiatives, achieving the highest monthly credit card account growth in bank history. Spearheaded outbound collections strategies, reducing bad debt from 11.5% to 7.5% within three months. Reengineered contact center systems, including CRM and IVR platforms, enhancing operational efficiency and customer service. Evaluated existing systems and implemented improvements to drive measurable business outcomes.
Nov 2006 - Jul 2008
Customer Service Director
Served as a Salesforce subject matter expert, spearheading training programs and development plans to streamline operations and increase productivity through automation. Modernized customer service processes, enhancing Salesforce page layouts and user structures to ensure seamless service delivery. Directed the integration of Salesforce CRM capabilities to optimize workflows, achieving significant operational improvements. Fostered cross-functional collaboration to align technology initiatives with organizational goals, driving measurable service efficiency and customer satisfaction outcomes.
Sep 2004 - Sep 2006
Vice President Of Customer Service
Norvergence
Directed a large team of technical and operational staff, implementing a robust CRM strategy that improved operational efficiency and enhanced customer success metrics. Managed all operational business processes to ensure smooth and consistent customer interactions, aligning service delivery with corporate objectives. Optimized workflows and processes to achieve measurable improvements in service quality and customer retention. Championed a culture of excellence through strategic leadership and stakeholder engagement.
Apr 2003 - Jul 2004
Director Of Operations (Start Up)
Transact Plus, Inc., A J.P. Morgan Chase Company
Led the implementation of a CRM system and the build-out of a call center to enhance customer engagement and operational efficiency. Designed and implemented global corporate policies and streamlined business processes to support scalability and alignment with strategic objectives. Partnered with cross-functional teams to establish standards and governance for seamless service delivery. Oversaw technology integrations and operational improvements, delivering measurable results in customer satisfaction and service delivery efficiency.
Dec 2000 - Apr 2003
2 education records
Rashan Thompson education
Bachelor Of Arts (B.A.), Communications & History
Bloomfield College
Bachelor Of Arts (B.A.), History
Hillside High
FAQ
Frequently asked questions about Rashan Thompson
Quick answers generated from the profile data available on this page.
What company does Rashan Thompson work for?
Rashan Thompson works for Connective Technologies.
What is Rashan Thompson's role at Connective Technologies?
Rashan Thompson is listed as Technology Solutions Practice Leader at Connective Technologies.
What is Rashan Thompson's email address?
AeroLeads has found 1 work email signal at @slalom.com for Rashan Thompson at Connective Technologies.
Where is Rashan Thompson based?
Rashan Thompson is based in West Orange, New Jersey, United States while working with Connective Technologies.
What companies has Rashan Thompson worked for?
Rashan Thompson has worked for Connective Technologies, Slalom, Cognizant, Conduent, and Strategic Service Group, Llc.
How can I contact Rashan Thompson?
You can use AeroLeads to view verified contact signals for Rashan Thompson at Connective Technologies, including work email, phone, and LinkedIn data when available.
What schools did Rashan Thompson attend?
Rashan Thompson holds Bachelor Of Arts (B.A.), Communications & History from Bloomfield College.
What skills is Rashan Thompson known for?
Rashan Thompson is listed with skills including Start Ups, Strategic Partnerships, Saas, Management, Strategic Planning, Salesforce.Com, Training, and Leadership.
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