Rashard L. Email & Phone Number

Louisville, Ky, Us

Atlanta, Georgia, United States

• Acts as the liaison between business owners, vendors, and the project members to define requirements, testing, documentation, and implementation needs • Demonstrates high working knowledge with Information Systems methodologies and processes such as Project Life Cycle, and IS Change Management process• Co-managed a major integration project of system migration, onboarding, and hardware distribution to 250 staff members and clinicians • Improved work flow processes up to 15% between staff members and clinicians• Administrator and tier-3 technical support of a 3rd party Electronic Medical Record for 40 clinical practices• Resolves up to 250 support tickets a week and documented in Service Now ticketing system• Participates in technical requirements, design sessions, and software releases • Preforms end-user testing responsibilities with minimal guidance from leadership

Louisville, Kentucky Area

• Acted as a liaison between Kindred business owners, vendors, and the project members to define required software, testing, documentation, and implementation needs for Kindred’s Electronic Medical Record• Demonstrated high working knowledge with Information Systems methodologies processes such as Project Life Cycle, and IS Change Management process• Analyzed documents required data and information for business objectives• Administrator and tier-3 technical support of an Electronic Medical Record and other applications for 12 Kindred clinical practices• Resolved up to 90 technical support tickets a week and documented in Cherwell ticketing system• Participates in technical requirements, design sessions, user acceptance testing, and production releases• Performed end-user testing responsibilities with minimal guidance from leadership• Prepared presentation, manuals, demos, and training to internal tier-1 support and end-users for related projects

Louisville, Kentucky Area

• Maintained first level of customer service ensuring that all customers are treated in efficient manner • Installed hardware and peripheral components such as disk drives, printers, keyboards, and monitors • Supported end users in use of network administration functions, network user accounts set ups, passwords resets, MDM troubleshoot, and administered group policies via Net IQ DRA & Active Directory • Provided tier-1 support to systems such as SAP, Protouch, Kronos, and Citrix• Diagnosed and resolved incidents using documented procedures to perform responsibilities via HP Service Manager ticketing system • Wide knowledge of OS & applications such as Microsoft Windows 2000/XP/7 and Microsoft Office• Working knowledge of web designing language such as CSS, JavaScript, & HTML

Louisville, Kentucky Area

• Performed manufacturing/assembly operations of the dishwasher door line• Maintained daily production output of 1200 units• Complied with EHS regulations & quality policies and procedures

Louisville, Kentucky Area

• Supervised up to 11 employees by training and ensuring tasks and policies are implemented • Verified attendance and maintains time cards though Citrix XenApp and GTWOR payroll database • Maintain and updated employees records such as transfers, promotions, and resignations into Human Resource Information System (HRIS)• Participated in quarterly work related injury analysis that reduced injuries up to 10 percent• Analyzed time card reports to provide cost saving data on wages and overtime through Excel• Evaluated performance appraisals through a quarterly performance report system • Communicated and provided internal customer support to various departments such as Load Planners, MOD supervisors, and IT technicians for sufficient transport of packaged containers • Performed administrative tasks such as filing, data entry, emailing, photocopying, and answering calls• Delivered safety presentations to a team of 11 co-workers weekly

Louisville, Kentucky Area

• Responsible for loading freight & hazardous materials into containers ensuring safety of flights while adhering to all FAA, TSA, and UPS guideline • Injury & accident free throughout UPS career • Ensured every package scanned into containers in excellent condition

Master’S Degree, Master Of Science In Managing Information Technology, 3.75/4.0

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Activities and Societies: Finance Club