Rashed Abu-Shaera Email & Phone Number

• Develop, design, prepare, coordinate, and deliver experience-based training curriculum for all new hires to fully prepare the employee for the role.
• Utilize advanced knowledge and experience of OCC standard operating procedures to plan, design and develop training material and lesson plans for delivery.
• Conduct training for current employees and new hires to ensure understanding of procedures, computer applications, and workflow procedures through demonstration, written and verbal communications.
• Orienting/onboarding new employees to company standards in operational procedures, customer service, phone call procedures, and the pertinent computer system applications.
• Monitor employee progress throughout duration of training including providing coaching and developmental feedback.
• Frequently review and evaluate training material, updating, and making improvements to the curriculum as necessary.

Toronto, Ontario, Canada

- Identify, research, and resolve technical and end-user application failures and deficiencies.- Ensure proper follow-through on all directives, bulletins and schedules from management.- Work to proactively identify areas where product improvements can be made to provide enhanced ease-of-use and functionality.- Educate and coach customers on best practices.

Toronto, Ontario, Canada

- Successfully train a team of 11 WNS dealer success agents- Provide professional and quality service to both internal and external customers that embodies the TradeRev Brand via Phone, Email and Internal Chat. Facilitate customer calls and emails by responding to their inquiries or triaging them to the correct department(s) via Salesforce.- Answer general.

Stoney Creek, Ontario, Canada

- Analyze the data for a specific campaign and adjust the advertisements accordingly. Main platforms used for advertisement are Google (primary source), Facebook, and Instagram.- Optimize SEM campaigns - Optimize email marketing campaigns - Analyze research data, apply to business challenges, develop and successfully implement objective-driven action plans.

Bachelor Of Arts - Ba, Sociology

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services