Quality Analyst
CurrentRoles & Responsibilities in Miramed Ajuba.Reviewing the work performed by AR Analysts and documenting any quality issues.Reviewing call quality issues on various parameters such as conversational skills, claims resolution, and voice quality.Conduction Daily QAT & Fact Sessions in the presence of TL's & sharing the MOM on the very same day.Sharing Daily Audit Report & Closing(Rebuttals, if any) on the Very same day.Attend Every Client Call & Cascade all New updates to the Team.Providing feedback and working with the training team to provide remedial training.Being in the center of ethical behavior and never on the sidelines.Identifying process gaps by analyzing Weekly Audit reports & based on parameter & Scenarios help Associates to hit numbers along with Quality.Excellent team motivator & Compliant with rules and regulations.Coordinating with clients and closing open issues, where if Agent comes up with the new Scenarios within Process or from Payors.