-Working towards consistently achieving and exceeding targets.-Consistently applying agreed behavioral and compliance standards.-Sharing knowledge and skills with other members of the team.-Communicating new information that is relevant to the campaign to colleagues, customers and managers.-Developing and maintaining current knowledge of the campaign.-Ensuring first contact resolution at all times.-Protecting information security and taking responsibility for highlighting any issues that are made aware of by using the correct processes.-Providing excellent customer information.-Verifying and updating customer information.-Proactively offer solutions to any issues or concerns that customer might face.

-Answering phone calls from customers located in GCC and responding to their inquiries and requests related to aramex services.-Handling and resolving shipment issues when occurred.-Following up with certain customers in complex situations.-Escalating priority issues to team leaders & management.-Acting Team Leader-Handling Manager Calls-Handling WIO Bank Shipments ~ VIP-Making Daily Performance Reports For Agents Using Excel-Trainer For The New Agents