Rashed Khan Email & Phone Number

Baridhara

Gulshan, Dhaka, Bangladesh

Cantonment Thana, Dhaka, Bangladesh

-Coordinate and plan long-term strategies across functional areas, including Marketing, Digital Marketing, Operations, and New Business Lines, to ensure smooth operations and alignment with growth objectives.-Using data-driven decision-making and sound business judgment, I identify opportunities for improvement across departments, conduct CRM.

Gulshan-2, Dhaka

-I played first lead role of the partner operation at foodpanda, managed a team of 35 players serving 15,000 business partners nationwide, developing the department from scratch. -Introduce KPIs for employees and measurable operation performance and analyzed team performance metrics, and partners issues. -Working with the global team, I implemented changes.

Nitol-Niloy Tower, Khilkhet, Dhaka.

-As the first team lead for the Uber process in Bangladesh, I was responsible for developing the process strategy for 250 employees and 25 team members from scratch. -Guide 15+ team leads, including QA and Trainer departments, to ensure operational performance and a robust reporting structure. -Analyzed service data, identify areas for improvement, and.

Dhaka, Bangladesh

As the lead of the non-voice digital team at Robi Axiata Limited in Bangladesh, I was responsible for developing the team's processes and managing the customer experience.

Gulshan-1, Dhaka

| Customer Experience | Teamwork | Handle Various Interface | Service Knowledge | Understand Customer Insight |

Master Of Business Administration - Mba, Marketing

Bachelor Of Business Administration - Bba, Marketing

Activities and Societies: Creative Marketing Club • Marketing Research • Brand Management • Integrated Marketing Communication • Business.

Higher Secondary Certificate, Business Study