Rashed Mohmand Email & Phone Number

Responsible to greet guests at the Front desk, assist and acknowledge them at all timesHandling the guest’s complaint and request accordingly and communicate with other departments in the Hotel to make sureGuests are happyFull responsible to check in & check out all guests a day by day operation in to the DTCM Dubai Tourism Dirham.Knowledgeable for hotel facilities and services enable to give exact information to guests without fail.

Task to enter or check-out guest data on CID/Police system for all guest-in-houseAssigned to enter or check-out data on Dubai Tourism Portal system for Dubai Tourism Fee; Ensuring all entries are tallying from the onQ Insider recordResponsible to ensure month end reports for Tourism Dirham Fee are tallyingResponsible in preparing Dubai Statistics daily and monthly Guests Arrivals and Revenue without discrepancy.

Full responsible to check in and check out or room move for all guests arrivals or in house in a day by day operation into the Dubai Police system & into the DTCM Tourism Dirham portalEnsure that passport scanned are correct from VICAS passport scanning system against Protel systemTask to answer external calls and transfer to desired department extension numberRelieving front office staff and do check-in or check out whenever needed on the shift.

Full responsible to check in and check out or room move for all guests arrivals or in house in a day by day operation into the Dubai Police system & into the DTCM Tourism Dirham portal and ensuring that correct passports or ID’s are being scanned to the VICAS systemDetermine to finish task in a designated time without fail.Responsible to greet guests at the front desk and assist them at all times.CHECK-IN – Responsible to check in guest’s arrivals of the day ensuring correct reservation has been picked up.Assuring that guests will present a valid Identification in accordance to Dubai Police regulationsKnowledgeable for hotel facilities and services enable to give exact information to guests in-house and assuring that on check in time all the information is being given without failAbility to check Loyalty System for guests # of points accumulated during their stayAbility to determine MC Address for guests against our Ant labs Wi-Fi system.Ensuring to give correct keys to guests by registering to our Vincard system.Ensuring that enough deposit will be taken from the guests upon check inDetermine to maintain harmonious relation with superiors and colleague at all times that superiors assigned task will be performed at its bestAimed to come on Duty in a well groomed manner according to standard of the HotelAssisting check outs for cashiers in a day to day operation by calling the Room Service and Housekeeping for clearances.Prompt in Reporting lost and found items and inform the Duty Manager without failAttend to guest complaints, inquiries, requests and may refer to Duty Manager or Assistant Front Office Manager when necessary.Ensure that all late check-outs and extension are being approved by the Duty Manager at all times.Responsible to submit Registration Card to the Supervisors with proper attachments according to reservation made.

Responsible to give an agreement or contract to clients who will take responsible of renting a car ensuring proper charges applied.Making sure that correct documents provided by the clients in accordance to UAE Police system.Ensure take all car plates expiry are being taking care ofResponsible to coordinate with company and client to best assistance needed.Task to do clerical works in filing or organizing files.Provide and process all customers' information, inquiries, and requests.

Responsible to cash receiving for deposit in manual Through main cashierReceived payments for electric bills by issuing cash vouchersTask to counting the money that will tally by machine or by manual manner.

Task to interpret or translate between government business transaction and Americans or any foreign business dealingsTask as an Operation officer to ensure goods or requisitions for the organization operation.

Selling imported and local brands in a Mall Boutique for Men and Women apparelResponsible to ensure to have sales in a day to day operationGreeting customers coming in to the store and give suggestion and recommendations which best product that suits customer needsEnsuring to give full assistance and attention for anything customer need.