Podcasting about employees in a podcast called "Mwathaf Ella Robe'e" and "TikTalk Show By Rashed"

- Develop a comprehensive test plan outlining the testing approach, scope, resources, schedule, and deliverables.- Create detailed test cases based on the requirements, covering various scenarios to ensure thorough testing of the software.- Developing Standard Operating Procedures (SOPs) for the entire organization, in collaboration with each department to ensure the comprehensive and effective construction of SOPs.-Perform regression testing to ensure that new changes or features do not negatively impact existing functionalities.- Maintain accurate and up-to-date testing documentation, including test plans, test cases, and test results.- Collaborate with developers, product managers, and other stakeholders to ensure a clear understanding of requirements and to communicate testing progress and results.

- Deliver outstanding customer service by actively listening to customers, understanding their needs, and providing appropriate solutions and recommendations.- Engage with customers in a professional and courteous manner, both verbally and in writing.- Maintain accurate and comprehensive records of customer interactions, inquiries, and actions taken to ensure efficient follow-up and resolution.

- Manage large amounts of incoming phone calls- Provide accurate, valid and complete information by using the right methods/tools.- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.- Meet personal/customer service team sales targets and call handling quotas.

- Gathering reports and information from stadiums, matches for clients.- Scanning through information to identify pertinent information.- Ensuring data is backed up.- Passing and updating information to relevant client.