𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:➤ Managing the allocated property portfolio and reviewing the finances which includes leasing input, new tenant onboarding, and proactive listing of vacant properties at Dubai Airports.➤ Supervising the leases by conducting timely rent reviews, renewals, and property assessments while maintaining a deep knowledge of ongoing leasing, active construction, inspections, and facilities maintenance activities.➤ Running and delivering multiple projects internally and externally with third parties with the aim of commercial growth while exceeding business development targets.➤ Acting as a property management liaison to top management, officials, airlines, private tenants, other project managers, and contacts for any ongoing concerns➤ Reviewing and complying with policies and procedures for the properties, making sure they meet all relevant legal and regulatory requirements as well as working towards best practices and high levels of customer satisfaction in all areas.

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:➤Acting as a mediator between parties by setting realistic expectations, resolving rental-related problems, and providing support to tenants and landlords, ensuring a high level of satisfaction and resolution of related issues and disputes between both parties.➤Developing and improving existing dispute processes, creating and maintaining comprehensive department documentation, and building spreadsheets, diagrams, and process maps to needed documents.➤Ensuring resources availability and allocation, offering financial advice and technical support to customers, and dealing with all governmental entities' legal departments in Dubai for disputes management.➤Developing a detailed execution section plan to monitor and track progress and managing changes to the execution section scope, schedules, and budget costs using appropriate verification techniques.➤Assisting customers with helpful, efficient, and accurate answers to their questions, and reporting and escalating urgent issues to management as needed.➤Creating comprehensive team development plans, measuring team performance, and delegating project tasks based on junior staff members' strengths, skillsets, and experience levels.𝗞𝗲𝘆 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀:➜Optimized the department's internal workflow and processes, which led to a decrease in cycle timeline from 15 days to 7 days while reducing the team members' workload.➜Played a crucial role in the "Smart Judge" project during Gitex 2019, which led to a paperless process and increased process efficiency.

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:➤Handled business development and acquired new clients, managed clients' questions and problems, telemarketing, and cross-selling of bank services and products.➤Worked on selling, promoting, and activating all types of cards, assisted the department in reaching monthly targets, and dealt with customer concerns regarding deposits, withdrawals, and transactions.➤Evaluated customers' eligibility and financial need for loans and grants, complied with set procedures and regulations related to phone banking and customer service, and assisted the business meeting to understand the current bank retail position in the market.➤Supported customer satisfaction and retention by successfully researching and resolving customer issues and inquiries received through the call center, and attended training courses for the banks' products/services on how to deal with customers successfully and positively.➤Assisted in opening customers' accounts, sold and promoted the bank's services and products, collected documents, prepared proposal reports, and updated customers when necessary.