Rashed Chowdhury Email & Phone Number

Marietta, Ga, Us

Marietta, Georgia, Us

Key Accomplishments:• Architected TracAnything: Designed a 100% native Salesforce Business Office and PMO solution, leveraging AI to enhance enterprise planning and project management.• Built Salesforce Centers of Competence (COC): Delivered operational efficiency improvements of 20%+ for F&I clients by implementing scalable, high-impact Salesforce solutions.• Delivered 50+ Global Salesforce Implementations: Led diverse, cross-functional teams to execute digital transformation projects across industries, focusing on business optimization and innovation.• Launched AI-Powered Feedback Systems: Implemented NPS and CSAT survey solutions, achieving a 15%+ increase in client satisfaction.Core Responsibilities:• Delivery Leadership Excellence: Oversaw professional service portfolios in telecom and Salesforce, ensuring scalable, innovative solutions and exceptional client outcomes.• Client Relationship Management: Directed end-to-end delivery for key accounts, conducted MBRs/QBRs, and drove successful contract execution.• Salesforce AppExchange Product Development: Led the ideation, design, and deployment of Salesforce AppExchange products, managing alliances to drive adoption and growth.• Team Leadership & Mentorship: Managed and mentored cross-functional teams, fostering professional growth and alignment with strategic objectives.• Revenue Growth & Strategic Planning: Identified growth opportunities, safeguarded revenue streams, and developed strategies to mitigate competitive risks.• Innovation & Strategic Oversight: Partnered with Salesforce and telecom executives to align delivery with business goals, ensuring long-term client relationships and innovative solutions.

Armonk, New York, Ny, Us

Armonk, New York, Ny, Us

Bangalore, Karnataka, In

Key Accomplishments:• Transformed Global Operations: Spearheaded multinational Salesforce-based digital transformation initiatives, driving operational efficiency across B2B and B2C channels for Fortune 500 clients.• Strategized Salesforce Adoption: Defined and executed comprehensive Salesforce roadmaps to enhance customer experience, ensuring alignment with business objectives.• Optimized Product Solutions: Collaborated with Enterprise Application (EA) teams to design scalable, high-performance solutions tailored to enterprise-wide needs.• Drove Revenue Growth: Contributed to solution positioning and executed targeted sales strategies, resulting in significant business expansion.• Enhanced Client Relationships: Built and maintained long-term partnerships with senior executives, leveraging strategic collaboration to drive mutual success.Core Responsibilities:• Managed end-to-end delivery of Salesforce engagements, overseeing global teams to ensure high-quality solutions aligned with client objectives.• Held P&L accountability, leading diverse, cross-functional teams across geographies to ensure successful project delivery within budget and scope.• Led business development initiatives, contributing to proposal development, sales strategies, and contract negotiations to drive new opportunities.• Provided strategic guidance for Salesforce implementations, ensuring scalable and innovative solutions that addressed enterprise challenges.• Championed best practices in digital transformation and Salesforce product development, aligning efforts with long-term client goals.

Atlanta, Georgia, Us

Adjunct faculty in the Robinson College of Business where I teach Masters level students Salesforce Customer Relationship Management (CRM) Platform, Enterprise Architecture, Digital Marketing courses. Responsible for all aspects of the class including curriculum and syllabus design, lecture material and learning assessment development, and grading.

Peachtree Corners, Georgia, Us

Key Accomplishments:• Enterprise-Wide Front Office Strategy: Designed and implemented a unified front-office strategy, including Quote-to-Cash process towers, aligning operations across four divisions.• Platform Portfolio Leadership: Managed a suite of platforms, including Salesforce, Qvidian, Informatica Cloud, Miller Heiman tools, and CRM-ERP integration (Salesforce-PeopleSoft).• Integrated CRM-ERP Systems: Spearheaded Salesforce-PeopleSoft integration to enhance real-time decision-making and operational agility.• Technology-Driven Sales Enablement: Deployed Miller Heiman methodologies to enhance sales team alignment with corporate strategies.Core Responsibilities:• Directed strategy execution for Salesforce and supporting platforms, ensuring scalability and operational efficiency.• Led cross-functional teams to optimize Quote-to-Cash operations and customer engagement processes.• Oversaw vendor evaluations for platform selection to meet organizational needs.• Established governance and alignment for CRM-ERP integration initiatives.

Peachtree Corners, Georgia, Us

Key Accomplishments:• Strategic Global Client Services Roadmap: Designed and implemented a business development roadmap, integrating organizational, technical, and process improvement initiatives.• Building a Salesforce-Powered Front Office: Championed the development of a Salesforce-enabled front-office ecosystem for sales, service, marketing, and operations.• Process Optimization: Enhanced business processes to deliver enterprise-grade global client solutions and streamline operations.• Platform Adoption and Modernization: Expanded Salesforce platform capabilities, driving adoption across diverse business units.Core Responsibilities:• Developed the strategic framework for global client services and Salesforce platform management.• Provided leadership in transforming sales operations through CRM tools like Miller Heiman's Strategic Selling.• Directed digital transformation initiatives to align technology with business goals.• Delivered scalable client engagement solutions across geographies.

Wichita, Kansas, Us

Manage, direct and lead the front office (sales, service, marketing and operation) change management to execute governance, capture value of business investment and drive IT excellence across line of business.

Responsibilities included management consulting, process re-engineering, workflow design, change management, and best practices recommendation for ERP and business systems for clients in retail, manufacturing, hospitality industry including public sectors.

Romeoville, Il, Us

Led the design, development, testing and implementation of new business systems that includes Branch Commission application to automate sales incentive plan and to calculate bonus/commission for the sales employees, the integration of custom sales systems, HR Payroll and ERP applications.

Master Of Business Administration (M.B.A.), Management

Bs, Business Computer Information System