Chief Technology Officer
CurrentComonspace CTO | Driving startup innovation across logistics, tech, agri, tourism, e-comm | Revolutionizing industries through cutting-edge solutions. #CTO #Innovation #Startups
Sep 2022 - Present
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Rashedul Alam Email & Phone Number
Experienced Operations Leader | Driving Efficiency and Growth | Strategic Business Optimization
at
comonspace
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Experienced Operations Leader | Driving Efficiency and Growth | Strategic Business Optimization
Location
Bangladesh, Bangladesh, Bangladesh
Who is Rashedul Alam? Overview
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Quick answer
Rashedul Alam is listed as Experienced Operations Leader | Driving Efficiency and Growth | Strategic Business Optimization at comonspace, based in Bangladesh, Bangladesh, Bangladesh. AeroLeads shows a matched LinkedIn profile for Rashedul Alam.
Rashedul Alam previously worked as Chief Technology Officer at Comonspace and Chief Operating Officer at Smet Services. Rashedul Alam holds Master Of Business Administration (Mba), Marketing from United International University.
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comonspace
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Profile bio
About Rashedul Alam
Experienced Manager with a demonstrated history of working in the telecommunications and E-Commerce industry. Skilled in Negotiation, Vendor Management, Sales and Business Development. Advance level user of MS Excel. Strong professional with a business administration Certificate.
Current workplace
Rashedul Alam's current company
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8 roles · 17 years
Rashedul Alam work experience
A career timeline built from the work history available for this profile.
Chief Operating Officer
SMET Services COO | Leading energy importation and station operations for 50+ LPG stations. Delivering efficient solutions in LPG machinery and gas supply. #COO #Energy #Operations
Feb 2023 - Jun 2023
Head Of People & Quality Management
- Conduct feature-wise NPS surveys on a regular basis.
- Follow-up Insight in actions/ loop.
- Identify all Performance Parameters of CS and prepare required Reports correlating those KPI’s to facilitate the Performance Follow-up process of stakeholders.
- Analyze data and collaborate with the other departments/units to implement, evaluate, and improve business performance.
- Confers with stakes originating, handling, processing data, or receiving reports to identify problems and to gather suggestions for improvements.
- Set SQI parameters for CS.
Oct 2020 - Aug 2022
Head Of Resource Management
Real Time Management ACR in Call Center Waiting Time in Call Center Complain Hotline (158) Backlog per month ID Card within 72 hours of renewal Control and Execute Special Assignment with 95% accuracyForecasting and Planning Roster Planning for 121 Skill On-time closing of operational & functional reports Outbound: Monthly Performance Report: 10th of each.
Dec 2018 - Oct 2020
Manager
- Major Responsibilities: Lead and manage a team of 25 customer service agents Improving customer experience based on client feedback through Net Promoter Score (NPS). Conduct quality service monitoring through COPC.
- Cross-functional Activities: Customer Insight (RTC) Simplification project-ongoing. CRM 360 degree project member from CS-2015 to ongoing. IPCC 2 deployment project in Contact Center-2014. Assessor of more than 50.
- Key Achievements: 2 times won “Best Team leader award” for leading team. Won best contribution of employee Won Best Sales team ward several times Won NPS award “Race for NPS” as Team.
Jul 2014 - Jul 2017
Sales Specialist
Major Responsibilities:Analyzing, Planning, Design and Implement Inbound EDGE Sales Competition.Ensure Sales incentive.Ensure and monitor sales quality through different stakeholders.Track and Report sales trend.Set target of Entire Inbound EDGE (1200+ agents) sales
2011 - 2014
~3 yrs
Manager
Lead and manage a team of 25 customer service agents Perform monthly, quarterly & yearly staff performance evaluations Identify and address development needs of customer service agents Provide necessary Support for smooth floor operation round the clock by rotation and adhere to the scheduled activity as planned. Ensure smooth flow of information.
2009 - 2011
~2 yrs
System Executive
Business Information Automation Service Line
Prepare Stock Exchange Report for 15 National News paperMaintain Database of BASLAssist E-Commerce activities of ebangla.net
Mar 1999 - Oct 2002
4 education records
Rashedul Alam education
Master Of Business Administration (Mba), Marketing
Bachelor Of Science (B.Sc.), Computer Science
Bhs First Grade College, Bangalore, India
Higher Secondery School Certificate, Science, 1St
Govt.M.M.Ali College
Secondery School Certificate, Science, 1St
Bindubashi Govt.Boys High School
FAQ
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What company does Rashedul Alam work for?
Rashedul Alam works for comonspace.
What is Rashedul Alam's role at comonspace?
Rashedul Alam is listed as Experienced Operations Leader | Driving Efficiency and Growth | Strategic Business Optimization at comonspace.
Where is Rashedul Alam based?
Rashedul Alam is based in Bangladesh, Bangladesh, Bangladesh while working with comonspace.
What companies has Rashedul Alam worked for?
Rashedul Alam has worked for Comonspace, Smet Services, Shopup, Grameenphone Ltd, and Business Information Automation Service Line.
How can I contact Rashedul Alam?
You can use AeroLeads to view verified contact signals for Rashedul Alam at comonspace, including work email, phone, and LinkedIn data when available.
What schools did Rashedul Alam attend?
Rashedul Alam holds Master Of Business Administration (Mba), Marketing from United International University.
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