• Directing the strategic framework for learning and development program across the organization while partnering with the senior leaders.• Conducting needs assessment, root cause analysis for performance gaps and developing programs according to the needs that helps in reducing the performance gap and acquiring required knowledge.• Ensuring the success of the learning programs thorough different monitoring tools for helping the employees make the most of the learning opportunities.• Directing the leadership development program for the prospective leaders of the organization.• Simplified the learning and development activities through process automation and digitalization that enabled the L&D team members delivering more with less effort.• Designed and implemented the Self-Certification Module for the employees of the organization that encouraged self-learning.• Initiated the Video-based Learning Solution where employees learn from the experts and solve frequently faced problems immediately.• Revamped specific programs and initiated departmentally focused programs to ensure maximum effectiveness of the programs.• Playing lead role to continue the ISO 9001:2015 Quality Management System certification by ensuring that all the requirements are in place and the department is making continuous improvement.

• Directing the strategic framework for learning and development program across the organization while partnering with the senior leaders.• Conducting needs assessment, root cause analysis for performance gaps and developing programs according to the needs that helps in reducing the performance gap and acquiring required knowledge.• Ensuring the success of the learning programs thorough different monitoring tools for helping the employees make the most of the learning opportunities.• Directing the leadership development program for the prospective leaders of the organization.• Simplified the learning and development activities through process automation and digitalization that enabled the L&D team members delivering more with less effort.• Designed and implemented the Self-Certification Module for the employees of the organization that encouraged self-learning.• Initiated the Video-based Learning Solution where employees learn from the experts and solve frequently faced problems immediately.• Revamped specific programs and initiated departmentally focused programs to ensure maximum effectiveness of the programs.• Playing lead role to continue the ISO 9001:2015 Quality Management System certification by ensuring that all the requirements are in place and the department is making continuous improvement.

• Supervised all HR Operational functions including Separations, Transfer/Posting, Leave & Attendance, Employee ID Accesses, Outsource Company Management, Contract Renewal/Terminations etc.• Digitalized the employee leave and attendance system and introduced employee self-service portal for obtaining experience certificates, NOCs etc. which reduced cost through eliminating paper-based services.• Reduced rate of employee absenteeism through automation of leave and attendance monitoring tool.• Helped in developing strategies to reduce employee turn-over rate through exit interview analysis.• Ensured proper staffing in the concerned departments through capacity planning, internal transfers and delivering insights for new recruitment for people’s acquisition team.• Managed the compliance requirements for the bank regarding leave & attendance, separations etc. to obtain satisfactory audit rating.• Played lead role to continue the ISO 9001:2015 Quality Management System certification by ensuring that all the requirements are in place and the department is making continuous improvement.

• Planned, developed and directed strategic recruitment programs to deliver recruiting success for hiring the best talent.• Demonstrated the best recruitment practices ensuring equal opportunity for the people with diversified background.• Analyzed recruitment trends and provided key officials solutions to recruitment problems or other issues related to the recruitment process to support organization’s goals.• Co-ordinated with managers and department heads to discuss and evaluate current and future recruitment needs.• Led the Future Leader Recruitment Program to hire the potential leaders for the organization through rigorous recruitment process.• Built and maintained professional relationships with local business, professional associations, university programs and other forums to generate leads for candidate prospects.• Monitored, managed and provided input into the annual recruitment budget and ensured to complete the annual recruitment programs within the approved budget.

• Planned, developed and directed strategic recruitment programs to deliver recruiting success for hiring the best talent.• Demonstrated the best recruitment practices ensuring equal opportunity for the people with diversified background.• Analyzed recruitment trends and provided key officials solutions to recruitment problems or other issues related to the recruitment process to support organization’s goals.• Co-ordinated with managers and department heads to discuss and evaluate current and future recruitment needs.• Led the Future Leader Recruitment Program to hire the potential leaders for the organization through rigorous recruitment process.• Built and maintained professional relationships with local business, professional associations, university programs and other forums to generate leads for candidate prospects.• Monitored, managed and provided input into the annual recruitment budget and ensured to complete the annual recruitment programs within the approved budget.

• Understanding and mapping the requirement to the profiles by job portals, coordination with vendors, job fairs, cold calling, and social networks.• Manage and coordinate all communications with candidates during the interview and hiring process.• Identified priority areas within various departments, developed mutually reinforcing strategies for reaching and impacting key resources.• Executed the full recruitment process starting from placing job advertisement through internal and external channels to employee onboarding.• Created pool of talent for selection as per competencies to fill up the vacancies within the shortest possible time to ensure uninterrupted continuation of business• Organized and participated in Job Fairs/Road Shows/Career related events for targeted hires and employer branding

• Assessed credit applications as per credit policy & guidelines of the bank within Service Level Agreement• Assessed income eligibility & financials of the applicant to facilitate lending decision• Recommended eligible applications for approval with proper justification for lending • Maintained proper communication and relationship with Branches and Other Sourcing channels • Contributed in the revision of Product program guidelines of the bank• Supported other team members to achieve the team goal

• Coordinated smooth operation of end-to-end contact point and document verification (CPV)• Maintained close relationship with the 3rd party companies and monitored their performance • Coordinated and monitored daily activities of MIS officers i.e. Data Key-in, distribution etc.• Assessed company profiles to take lending decisions for the employees of those companies • Monitored Service Level Agreement between business units and Retail Risk• Contributed in process re-engineering of Retail Risk by brining change in the workflow• Prepared daily and periodic reports and ensured timely communication of the reports • Monitored and evaluated performance of the internal and external verification team• Conducted sessions and delivered presentations to sourcing people