1. Performs a variety of coordinating, routing, and material handling duties to meet Customer delivery schedules. Expedites parts to remedy shortage problems. Picks up and delivers materials within and outside company and maintains records on material flow. May ensure incoming materials are properly routed. May monitor the flow of materials and parts between departments to meet scheduled commitments.2. Central Point of Contact for Customer and Global Planning expedite requests and… Show more 1. Performs a variety of coordinating, routing, and material handling duties to meet Customer delivery schedules. Expedites parts to remedy shortage problems. Picks up and delivers materials within and outside company and maintains records on material flow. May ensure incoming materials are properly routed. May monitor the flow of materials and parts between departments to meet scheduled commitments.2. Central Point of Contact for Customer and Global Planning expedite requests and establishes confirmed delivery commitments.3. Schedules, coordinates and monitors Production/Manufacturing Production Orders through to deliveries to Spares Operations warehouses.  4. Schedules and interfaces with supply chain on material shortages, backlogs and other potential schedule interruptions.5. Maintain Quick Base expedite tool, CRM tool and Spares Expedite Tool Databases. Reschedules Stock Transfer Purchase Orders (STPO’s) and Re-ATP Sales Orders based on material availability and/or supplier delivery commits in SAP. Escalates to management as required.Additional Responsibilities :1. Worked on Cycle Time study for the transactions which helps Management in building the resource model and VSM2. Data Analysis using Tableau 10Working experience of FMEA3. Creating Leave tracker, Seating arrangements for the team4. Working experience of KPI Specification document project5. Creating RCA template for the team6. Working with Analytics team in case of any deviation in KPI metrics7. Finding the new KPI Metrix8. Working on "Continues Improvement in Projects – Generating process Ideas which helps to improve productivity and team performance9. Creating Process Flow Charts using MS Visio Tool10. Creating Standard Operating Procedures of Process and creating process flow charts using MS visio tool Show less

Advising the customers on Purchase Order requirements and creationGenerating Sales Orders using SAP Application toolValidating the purchase orders for the SKU’s, Quantity, Pricing, Bill to Address, Ship To Address, End Customer, Payment terms, Contract period and making the entry in SAPProcessing / booking the orders and generating the Sales Order number in SAP order management systemCoordinating with credit and collections team for approvals on the extended payment terms for… Show more Advising the customers on Purchase Order requirements and creationGenerating Sales Orders using SAP Application toolValidating the purchase orders for the SKU’s, Quantity, Pricing, Bill to Address, Ship To Address, End Customer, Payment terms, Contract period and making the entry in SAPProcessing / booking the orders and generating the Sales Order number in SAP order management systemCoordinating with credit and collections team for approvals on the extended payment terms for customers Collaborating with Credit and Collections Team, Renewals Team, Logistics Team, Material Planning Team & Sales Team for quote updation, sales rep update and to solve the PO issues and get the orders bookedAnswering customer queries email on the shipping of products CRDD and partial shipment etc.Conducting weekly calls with the clients to discuss on the problem log, process updates and customer updatesAnswering customer queries on the CRD and shipping details etc..Handling escalations from clients and providing detailed and structure root cause analysis (RCA’s)First point of escalation for all process related activitiesMaintaining productivity tracker, error and escalation tracker for teamConducting team Huddle by preparing presentation on weekly Productivity, SLA, KPI Appreciations, and process updatesPreparing charts of Visual Display Board (SLA, Efficiency, Productivity, Absentism, Escalations, Appreciations, Attrition)Acting as an Internal Auditor to the team and training new joiners on process/domain as part of growth planEnsuring compliance to Client Service Level AgreementsCommunicating with Purchase/Business/Finance heads on Purchase related queries, policies and updatesGenerating various reports viz., productivity report and leave trackersInstrumental in assigning purchase orders to the team for booking and providing organizational updates to the team and supporting Manager by training people on process and domain Show less

Served as a Product Management Associate for (One of the worldwide distributor)- Submitted the request for quotes to suppliers through online system  Majorly involved in interacting with supplier and Product Manager to manage the debits (Debit is an Authorization number provided by supplier for special negotiated price) and net profits for company  Handled more than 08 suppliers with 100% accuracy and high productivity  Served in reconciliation team and fixed the… Show more Served as a Product Management Associate for (One of the worldwide distributor)- Submitted the request for quotes to suppliers through online system  Majorly involved in interacting with supplier and Product Manager to manage the debits (Debit is an Authorization number provided by supplier for special negotiated price) and net profits for company  Handled more than 08 suppliers with 100% accuracy and high productivity  Served in reconciliation team and fixed the discrepancies in sales order information between the supplier and our system  Maintained debit information (Debit is an Authorization number provided by supplier for special negotiated price) and fixed mismatches between and Client and Supplier  Fixed discrepancies/errors in sales order information between the supplier and system, to save the bill backs  Coordinated with Onshore Product Managers during criticality through phone and e-mail Show less