Regional Technical Manager
Current• To provide line management functions for the Network Group’s resources in the region and act as primary interface with MTNN management for technical/engineering responsibility and authority within a region• Represent NWG on technical, business and regulatory matters in the region• Oversee the activities of the Managed Services Vendors in the region and ensure delivery of set quality targets for the region• Understanding the telecommunication industry local trends and developments in order to assess the impact on MTN’s current and future business. • Design, plan and maintain guidelines/standards from centralized functions and translate into executable activities with regional staff. • Develop and produce reports to evaluate/benchmark regional performance in accordance with Network Group guidelines.• Implement procedures, processes and systems to track and monitor Network service quality and customer-service standards within the region. • Lead weekly review meetings with Vendor ensuring all activities within the scope are carried out as stated in the contract. • Ratify KPI exclusions claimed by Vendors. • Rate vendor performance and indicate areas of improvement as well as timelines for improvement. • Own end to end network and customer experience KPI's within the region. • Liaise with regional marketing and S&D to correlate network performance with business performance.• Facilitate and support Inter department collaboration / interface with other Network Group divisions within the region. • Monitor network performance and configuration to ensure conformance with formulated performance strategy and KPIs • Support annual/quarterly regional business plan and site planning • Represent MTN on all technical issues in the region in collaboration with Corporate Services. . Conduct Performance review of team members