Career ObjectiveTo obtain the position of a CRM Supervisor and counsel the organization to prepare a strong customer database. To ensure strong and loyal relationship with the present and new customers Role Description: 10+ years of rich experience in delivering optimal results and business value in high-growth environments in the automotive sector. Customer focused, highly successful in building relationships with key decision makers, seizing control of critical problem areas and delivering on customer commitments.Rich exposure to sales, distribution & sales ledger module of Kerridge Autoline Dealer Management System used in major automotive companies. Innate strengths in identifying & developing potential accounts and retaining their business association. Demonstrated skills in streamlining customer services function by designing innovative systems and processes to generate high value propositions for the customers. A decisive leader with excellent ability to coordinate with different people at one time under difficult situations. Ability to bring out the best in others while creating a healthy & friendly work environment to enhance operational efficiency. Good understanding of brand management, market research, sales & network management, Result driven and focused with immaculate work habits, man-management, time management and leadership skills.Other Responsibilities: Managed Regional Leads management, Customer repurchase campaigns/Loyalty campaigns, After sales customer satisfaction, Data Management, reporting Immediate Feedback to GM within 24 hours and Final out come on all hot leads and reporting the same to GM. Weekly basis sales feed data send to GM. Month end reporting sales units to OWB ( GM Auto partners website ) Daily basis customer CRFs data to manual review in MMIT. Worked closely with Showroom Sales consultants on closing Leads (GM leads, Lead IT & MMIT Manuel review & Call center Virtual Showroom leads, Website leads.)