Experience configuring applications utilising the ServiceNow tool and ITIL management for over 8 years as a ServiceNow developer and administrator. Having practical experience using the Service-Now tool's various IT services modules, such as the Service Catalog Requests, Asset Management, Configuration Management, ServiceNow Administration, Incident and Problem Management, Knowledge Management, Project Portfolio Management, Reporting, Gauges, and Integration with Web Services. practical knowledge of how to implement Incident Management, Problem Management, Change Management, and Service Catalog on a technical level. extensive training and skills in setting up and running ServiceNow Asset Manager. ITSM design and setup expertise, as well as ServiceNow application customization using Java script, AJAX, and HTML. Knowledge with a variety of web technologies, including Web Services, XML, HTML, AJAX, CSS, and Java Script. good practical experience in constructing relationships between CMDB and Discovery and creating transform maps and schema maps. worked on ServiceNow's integration of email, LDAP, and external web services (both SOAP-based and REST-based). a great deal of experience with implementing business rules, data dictionaries, UI actions, UI policies, client scripts, and validation scripts. Strong background dealing with HTML, CSS, JavaScript, Angular JS, and XML in user interface applications and professional online applications