Rasheed Khan Email & Phone Number

Jaguariuna, Sp, Br

 Practical knowledge in creating and converting MPP files for Project Portfolio Management, linking the portfolio to Release Management. Bulk Excel and XML upload of data into tables. CMDB table data import from Excel using transform maps. extensively worked on REST GET and POST integration with simple HTTP authentication. implemented best practise procedures, techniques, and testing for ServiceNow ITOM/ITSM applications. practical knowledge of developing SQL queries, stored procedures, and database functions. Working on the Service Catalog, creating various order guides, record producers, UI policies, and catalogue client scripts, among other things. CMDB, Tables, Import Sets, and Update Sets were used to manage the data. CMDB configuration item proposed relationships were created.  worked on DISCOVERY, configured middle servers, tested connections, and developed a mastery of the Discovery tool. interacting with numerous system components to improve the organisation and the utilisation of different applications Configuring UI Actions and UI Pages to match the ITSM modules, such as creating incidents, problems, and change requests a solid understanding of HTTP Request Methods, SOAP, XML, WSDL, and web services. authored scripts for scoped applications using scoped APIs, and made use of these applications to link ServiceNow with Google maps.

New York, Ny, Us

 having knowledge of DISCOVERY, setting up MID servers, and filling CMDB. ServiceNow Discovery was implemented to add data to the CMDB and transform it into a reliable source of information. This includes creating and putting into effect remediation strategies to address discovery problems that led to failure for some network devices and build the connection between CIs in the CMDB. developed remedies integrating ServiceNow with internal/external systems and tools using web technologies such as java script, web services, SOAP, and others. created a web service using Apache Axis and TIBCO middleware to communicate with the database (iSeries and SQL Server) (SOAP over HTTP).  CI orchestration activity patterns were created to automate CI operations across the ITSM spectrum, from monitoring tools like Solar Winds to the ability to enter alerts and incidents into JIRA. Using HTML, JavaScript, and SQL Stored Procedures, all of the application's reports have file format previews (Pdf, Excel, and Print). Work together on developing the GRC solution with the GRC team. carries out fundamental configuration activities, such as creating System policies, Business rules, and Client scripts.

Of America, Dc, Us

 Before deploying an application to production, do UAT testing and a demo and create, review, and record test scripts, test plans, and test cases in ServiceNow. Designed Workflows and reusable standard Workflow templates are available. To locate IP-enabled configuration objects (CIs), map their interdependencies, and add them to the CMDB, I worked on the ServiceNow Discovery tool. used UI Actions and UI Policies to design the form layout and alter the user interface. diverse applications, such as incident, problem, and change management, have been customised. By including the link type URL when creating various modules, ServiceNow made it easier to access other websites. developing workflows with process owners, putting them into practise in service applications, and managing tools and Java-enhanced requests  ServiceNow users can be alerted by setting up email and SMS notifications. created a number of reports and altered the Homepages to include them in accordance with user usage and requirements. involved in creating the identical application for both mobile and tablet users. ServiceNow is a dominating technology in the current market, so research on Boston University and MIT ServiceNow experience was conducted and implemented for the Harvard Business School. Establish a connection between ServiceNow and spectrum to enable automated incident generation when a spectrum alert is raised. Check forms and reports for accurate object mapping and data transfers. Various email templates were created based on user requests, and email notifications were worked on.

Columbus, Ohio, Us

Practical expertise with Incident management, problem solving, change management, and service catalogue implementation. Workflow approvals and actions were created. Create new workflows that incorporate a range of actions to better comprehend how records are produced by workflows. To import data into the ServiceNow Database, sophisticated transform scripts were created. Participate in the process of requirement collection and documentation. Plan project status update meetings and provide materials and reports to team members, stakeholders, and executive management. accountable for the ServiceNow ITSM suite's deployment, as well as for Discovery, CMDB, Event Management, and Service Watch/Service Mapping. Participate in weekly story backlog and requirement grooming sessions with the process owners and team for the management of problems, changes, and the service catalogue. Developed a number of front-end forms, together with the Client Scripts, Java Scripts, UI rules, and complex modifications that call for UI Pages/Macros alteration.ServiceNow email configuration using the SMTP and POP3 protocols.Interacted with customers, listened to their problems, and took action to make ServiceNow more automated and efficient.Fixing bugs in the code, using source control, and moving the solution to a production environment while adhering to the client's IT protocols.