Rasheed Mohamad Sultan Khalid Email & Phone Number

Bengaluru, Karnataka, India

Handle customer / issues quickly and effectively and end to end resolution Sign up customers for value added services and digital educationTag the call type accurately as appropriateGive accurate information to customers on his queries / concernsHave high awareness levels on KYC and Anti-money laundering PolicyMulti-skilled to handle both inbound and outbound callsInitiate and strive towards achieving set targets and service standardsProbe & identify financial needs on service calls and pitch relevant solutions in line with customer requirementsIdentify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the managementSales pitches are made without mis-selling and achieve targets in term of leads / self closureEnsure proper follow up / tracking of cases and closure within turnaround time Customer Data Confidentiality to be strictly adhered toAdherence to compliance with all applicable rules / regulations and group policiesEnsure KPI’s (Key Performance Indicator) & KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group) are achieved and work towards the improvementFollow up on delinquent accounts to negotiate for timely payments

Riyadh, Saudi Arabia

Riyadh, Saudi Arabia

Ensures Compliance with Established internal Control procedures by examining back dated customers transaction history, Documentation , KYC Report) Approve or Reject transactions beneficiaries names falling under AML/CTF) Screening Cheque’s Deposited to Bank Accounts) Maintaining Internal and Confidential Reports from Compliance Department of the bank related to the transactions and movement of the customer’s accounts) Preparing Soft copies of transaction to be sent to AML Department) Email Communication from the Branches for transaction’s with incomplete KYC Reports

Riyadh, Saudi Arabia

Electronic transfers worldwide with proper instructed details by SAMA) Issuing Swift Transfers global wide) Issuing Remittances to global wide) Issuing Traveler Cheque’s) Exchanging Foreign Currencies) Monitoring and Reporting suspicious transactions of Anti Money Laundering) Making Amendments, Query of undelivered transactions,) Preparing of Cancelation of Transaction upon Customer’s Request) Managing Cash Disbursements to Tellers and Cash vault) Working on Xpress Money Transactions global wide

Riyadh, Saudi Arabia

Maintain the complete data base of all employees in payroll in specified excel sheet / Software and update them regularly with any changes Updating internal databases with new hire information) Gather payroll data like bank accounts and working days) Schedule job interviews and contact candidates as needed) Develop training and onboarding material) Respond to employees’ questions about benefits (for example, number of vacation days they’re eligible for)) Provide payroll inputs such as attendance summary, leave summary, other deductions to payroll employee wise in specified format for processing payroll.) Ensure resignation letters are received for employees who intend to leave.) Conduct exit interviews in specified formats and share with Manager HR on a monthly basis.) Follow up for the clearance certificate and ensure final settlement is done within standard agreed timeline.) Maintaining daily banking Reports related to business done

Riyadh, Saudi Arabia

Solving Foreign Transaction’s Cases of the bank and correspondent bank working with us) Sending E-Mail’s related to the hold transactions cases due to wrong information caused and to make changes through Swift system messages or normal emails as required) Sending of Refund Request and Receiving Refund Requests from our correspondent banks) Attending Branches Query thru Email or Calls

Riyadh, Saudi Arabia

Welcoming Gusts of the Bank and providing our best efforts and services) Opening Accounts for New Guests) Solving Bank Customers issues related to their transactions) Updating Customer Information’s time to time) Amending the details of beneficiaries if requested by the Customer

Riyadh, Saudi Arabia

Calls Receiving and Serving the Customers with High Quality of Service Level and Solving the problem) Prepare Daily Calls Report for the Management) Checking the Bank Master Software for inquiry and procedures

Bachelor Of Commerce - Bcom, Business/Commerce, General, A

Collage, Business/Commerce, General, First Class