Rasheed Pearson Email & Phone Number

Florida, United States

Troy, Michigan, Us

-Respond to technical queries from customers and prospects.-Identify and escalate priority issues, redirect problems to appropriate internal contacts for resolution.-Collaborate with other departments such as Media Services, Mac+ Support, Direct Dispatch, and the rest of the Global support team.-Log and keep records of customer queries using Zendesk and JIRA.-Troubleshoot , iPhone, iPod , AirPods, Beats, Apple TV, and Mac issues.-Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.-Documented repair processes and helped streamline procedures for future technical support actions.-Monitored service orders to completion and closed service tickets.-Maintained compliance with established and updated policies and procedures with minimal supervision.-Assisted customers with various types of technical issues via email, live chat and telephone.Walked customers through common phone hardware and software configurations to maximize service functionality.-Assisted customer in understanding products, components and systems using technical demonstration.-Documented customer complaints and inquiries for use in technical documentation and bug tracking.

Altamonte Springs, Fl, Us

- Provide first level software support to end users of Epic software via telephone and help desk tickets. - Access, review and evaluate customers’ support request tickets utilizing IT service’s management system.- Triage and route help desk tickets to the appropriate team member, when necessary.- Identify and solve Epic build problems by researching and testing medical office end user workflows. - Assist with Quick Reference Guides (QRG) creation, addressing specific issues or skills in which our clients need instruction.- Work with Epic representatives, AdventHealth System employees , and client super-users and IT staff as necessary to determine and implement solutions to Epic issues. - Validate user connectivity and printing, escalating to the appropriate technicians as necessary. - Epic user maintenance including managing accounts using CHS Last Login and Expiring Users reports, password resets and pool maintenance. - Monitor error queues in a timely manner to ensure quick resolution. - Attend all required meetings and training. - Ensure all activities support the AdventHealth mission statement.- Other duties as assigned.

Hanover, Md, Us

- Mounted computers onto monitors and downloaded and distributed software packages across multiple devices using Active Directory.- Troubleshoot hardware and software problems to determine the cause of error or stoppage applies corrective techniques in cases where problems can be corrected.- Provided immediate technical assistance if possible, referred calls to appropriate persons, or created a work order request for additional on-site support.Back up and document any data files, computers, or devices on a regular basis, assist with networking, print reports, and forms, and maintain and order any needed technology supplies.

Cupertino, California, Us

Respond to technical queries from customers and prospects.Identify and escalate priority issues, redirect problems to appropriate internal contacts for resolution.Collaborate with other departments such as Media Services, Mac+ Support, Direct Dispatch, and the rest of the Global support team.Log and keep records of customer queries using ZenDesk and JIRA.Troubleshoot , iPhone, iPod , AirPods, Beats, Apple TV, and Mac issues.

Shelton, Connecticut, Us

- Maintain database by inputting confidential client information- Process confidential files- Verify important documentation- Produced clean data files, ensured all questioning bases, cell assignments and quota targets are accurately represented in the data.- Tabled data for projects of medium and high complexity- Review all data files and tables for completeness and accuracy- Ensured a timely delivery on assigned tasks with high quality - Escalated tasks to Supervisor / Manager for assistance when needed- Consulted with project managers and survey programmers on the design of questionaries