With over 19+ years of experience in delivering and managing IT services and solutions, I am a ServiceNow expert with a passion for business consulting and cloud technologies. As a Delivery Manager and Practice Head for ServiceNow at Tech Mahindra, I led and supported multiple large-scale projects for clients across the Americas, leveraging my skills in ServiceNow. I also served as a Principal Architect, designing and implementing innovative and customized solutions for complex business challenges. Prior to that, I was a Services Architect at CA Technologies, where I provided strategic guidance and technical expertise to clients and partners on various service management and automation platforms. My core competencies include ServiceNow development and administration, project and program management, stakeholder engagement, team leadership, and business analysis. I am driven by the mission of delivering value and excellence to my clients and enabling them to achieve their goals and transform their businesses. I am always eager to learn new skills and technologies, and to collaborate with diverse and talented teams.