Rasheed Shaw Email & Phone Number

Washington, Dc, Us

Washington, Dc, Us

🗣️ Tour Guide Management:Oversaw the recruitment and training of dynamic tour guides.Develop and execute comprehensive training programs on routes and narratives.Efficiently managed schedules and assignments for the tour guide team.🍽️ Vendor and Restaurant Relations:Served as the primary liaison for restaurant partners and vendors.Proactively addressed and resolved issues, ensuring seamless partnerships.🌍 Route Planning and Script Development:Designed engaging tour routes for optimal customer experiences.Conducted meticulous research, fact-checking, and script development.🤝 Customer Engagement and Experience:Personally conducted tours, ensuring high-quality experiences.Swiftly addressed and resolved customer concerns and questions.Monitored and responded to customer reviews on various platforms.🎉 Private Events and Group Tours:Managed inquiries for private events and group tours.Responded to inquiries promptly, issued invoices, and coordinated reservations.Maintained regular communication with restaurants to provide updates.🌐 Networking and Marketing:Established contacts by traveling to hotels across the DC area.Utilized platforms like LinkedIn, Handshake, and Indeed for recruitment and networking.🚀 Multifaceted Skills:Engaged in marketing activities, including social media management.Conducted research to support operational and customer service initiatives.Demonstrated effective management skills in overseeing various aspects of tour operations.

District Of Columbia, United States

Assist with developing budgets for vendors, operational standards, and strategic goals for the company.Handled the majority of customer complaints, leading to an increase in customer retention Maintain strong relationships and communication with vendors.Tracked and analyzed sales and the trends of our customer to maximize sales and revenue.Review and evaluate inventory and produce daily reports. Created inventory management tools that aid in in-stock levels and reduce inventory shrink.Wrote, edited, and published content for all of the companyʼs brand social media pages and platforms. Routinely inspect company property and equipment to ensure proper functionality. Worked closely with management and owners to provide quality leadership, implement policies through the company.

Washington D.C. Metro Area

Coached, mentored and assisted both BOH and FOH staff.Point of contact for vendor account issues, ordering, inventory, deliveries. Conducted Pre-Shift meetings daily Ensured all policies and codes were maintained for satisfaction under DC ABRA laws, as well as managed security Maintained ABRA liquor manager license POS system management & maintenance (UpServe/breadcrumb), Credit Card Batching, Cash Depositing, and Tips Handling. Maintaining working knowledge of all recipes and productsSocial Media maintenance and managementProvided A/V and IT support;transporting and installing media equipment and audiovisual support tools, including speaker and mixersPromote cooperative effort, a team spirit, and good morale among both BOH and FOH staff and management

Provisioned and administer user accounts and groups within Active Directory and Microsoft Exchange Server. Served as the escalation point for advanced technical issues. Followed established AIR processes and procedures and continually made suggestions to increase efficiency. Closed on a average 20-30 tickets a dayExecuted standard IT Support Administrator functions that include recording requests and incidents in AIRʼs service management software (BMC Footprints). Supported the network connectivity, hardware, and software updates in a factory of 1700+ end-users.I assisted in training the team's new hires on customer service protocol and phone training. Identified hardware and software issues, including handheld computers, Cell Phones, and station systems.

Provided on-site assistance to end-users, including installation, troubleshooting, and support of their computer applications and network devices. Worked with an internal support team to resolve and troubleshoot server and network issues. Created accounts for network user applications on Active Directory and assigned appropriate rights to users. Created new and updated existing Standard Operation Procedures documentation for various processes.Performed data analysis, testing, debugging, and problem resolution for existing client software solutions.Developed long term strategies and capacity planning for meeting business technology needsTracked and resolved all technical requests and tickets accurately using the SMAC tracking tool

Washington D.C. Metro Area

Handled user accounts in Adaxes and installed/uninstalled applications using Altiris. Handled daily logs in REMEDY, tracking and resolving customer issues. Supported end-user and back-end computers, related hardware, and peripherals. Provided advanced Tier 1, 2 services/support to PCAOB employees and contractors. Resolved technical complications for users with remote support strategies Worked closely with management in order to increase efficiency and responsiveness of internal QA processes.Wrote user requirements into technical specifications.

Arlington Va

Provided support and troubleshooting services for equipment including but not limited to: printers, peripherals, mobile handheld devices, OS, drivers, and applications. Installed server/serverless IP printers. Worked independently and in team environments to diagnose and resolve user helpdesk tickets and problems on Tier 1 & 2 levels.Resolved and configured TCP/IP, DHCP, and DNS related issuesImplemented the new software for users CAT card logins for all users of the company. Resolved over 60+ tickets a day, handled on average 80 calls a day.Supported over 5,000 end-users in the United States and Internationally. Worked with Active Directory and account creation, unlocking, and password reset. Created and Published Knowledge Based (KB) articles in ServiceNow for new resolved issuesProvided over the phone support to members accessing services through VPN and Citrix