Rasheed Sheikh-Omar Email & Phone Number

Melbourne, Australia

• Strategically manage and oversee daily operations of a thriving Dominos franchise, ensuring adherence to corporate policies and standards.• Demonstrate exceptional leadership, managing a diverse team and fostering an environment of high performance and continuous improvement.• Employ innovative strategies to consistently achieve and exceed Same Store Sales (SSS%) targets.Regularly set new records in delivery time and Net Promoter Score (NPS), showcasing a commitment to outstanding customer service and operational efficiency.• Implement rigorous customer feedback systems, identifying areas of improvement and implementing changes resulting in improved customer satisfaction and repeat business.• Recognized with multiple leadership awards for operational excellence and contribution to the franchise network.• Successfully navigate market challenges and changes, maintaining profitability and business growth.Prioritize staff training and development to ensure the team is well-equipped to meet high service standards and deliver exceptional customer experiences.• Engage in local community activities and promotions to maintain a positive brand presence and foster strong customer relationships.• Ensure strict compliance with health and safety regulations, guaranteeing a safe and comfortable environment for both employees and customers.• Regularly review financial reports, sales data, and productivity metrics to make informed business decisions and strategize for future growth.

22-28 Plummer Road, Laverton North, Victoria, 3026

• Drive international sales efforts, managing over $20M annually in exports, showcasing strategic leadership, negotiation skills, and a deep understanding of global markets.• Oversee all aspects of the export process, including contract negotiation, coordination with logistics providers, documentation, customs clearance, and on-time delivery.• Develop and maintain positive business relationships with international clients and partners, facilitating significant growth in key markets.• Manage the Quality Assurance (QA) process, implementing rigorous checks and controls to ensure that all products meet or exceed the highest standards of quality, safety, and reliability.• Collaborate with production, sales, and marketing teams to align export strategies with overall business goals, resulting in consistent year-on-year growth.• Proactively navigate complex regulatory environments, ensuring full compliance with international trade regulations and standards.• Analyze market trends, economic indicators, and competitive landscape to develop and implement strategic plans for expanding business in new and existing markets.• Lead and manage a high-performing team, fostering an environment of continuous learning and improvement.• Coordinate with finance teams to manage credit controls, process payments, and mitigate financial risks.• Resolve any export-related issues or discrepancies, providing excellent customer service and maintaining high customer satisfaction rates.

• Performed cold-calling and follow-ups with leads to bring new clients into the business• Adapted sales techniques to specific clients and promoted products based on individualized client needs resulting in one of the best cold call conversion rates in the company• Spearheaded educational training seminars and product demonstrations, resulting in an increased conversion rate of 15% across teams• Monitored weekly sales to write reports for senior leadership and streamline operational processes• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising materials• Set up appointments with potential and current customers to discuss new products and services in order to boost sales

Bachelor Of Business Management, Business Administration And Management, General

Diploma Of Leadership & Management