• Responsible for leading the development and execution of key HR strategy components including, organizational design and workforce planning; performance and change management; as well as staffing, compensation, engagement, and development programs for executive positions across the entire Brokerage Domain within Personal Investing.• Drive the integration of performance and business management processes to ensure clarity of goals and expectations for business results, align performance with rewards, and drive a culture of accountability for results.• Proven experience in challenging, influencing and coaching senior leaders in strategic issues and decisions that influence the operating environment and associate experience. • Assess organizational effectiveness from multiple views of impact and either develop or consult on the development of solutions to support business strategy. • Work in a highly collaborative HR service model to help the business drive organizational and talent initiatives in support of the business strategy and goals. • Partner closely with talent management team to create and execute initiative that identify, assess, develop, engage and reward associates.• Ensure development solutions are in place to close gaps and build capability and bench strength necessary for future leaders of the business.• Utilize data, measures, and workforce analytics to provide key insights and influence organizational and talent decisions.• Well-versed problem solver and have demonstrated independence, autonomy and accountability when executing work, even in the face of ambiguity.• Collaborate, consult, and demonstrate strong business acumen to drive business strategic results.

• Strategically led the successful deployment and implementation of numerous large-scale projects that involve improving talent processes and controls for multiple enterprises.• Led collaborative efforts incorporating Key Performance Indicators and talent goal requirements into a scorecard platform to improve performance management in North America, Mexico, and other global locations (25000+ employees).• Inspired, empowered, and collaborated with key stakeholders, Human Resources, Incentive Compensation, and Information Technology teams to defining requirements and specifications resulting in effective talent solutions.• Proven ability to connect the dots and manage ambiguity during business strategy changes.• Documented and maintained product requirements, test scripts, education materials and communications to effectively deliver sound change initiatives.• Proven ability to multi-task and manage multiple projects.• Interacted with Information Technology and business partners, provided project management, business analysis, documentation and facilitation resulting in improved engagement and cohesion on new processes.• Established influential vision, roadmaps, and end-to-end cycles for success.• Excellent interpersonal skills and able to work effectively in a team environment.• Strong ability to champion change with effective organization skills.

• Implemented technology and project management solutions in the Global Market ensuring strategic objectives and process improvement success.• Led Project Manager responsible for implementation of performance management projects for Asia-Pacific, Latin American and leverages as a back-up supporting Europe, Middle East, and Africa.• Resourceful in analyzing defects and issues to ensure successful delivery of projects for go-live launch dates.

• Managed 7-28 agents while spearheading multiple projects to enhance compliance results, streamlined trending data, identified/resolved multiple issues, and created multiple business plans to improve performance.

• Development of off-shore business practices for 200+ international employees while managing a team of 5 North America trainers and 20+ representatives, providing up-training for handling Customer Service, Sales, Fraud, Retention, Acquisitions and Collection.• Specialized in “Achieve Global Training”, month-end quality statistics and motivating/developing employees.• Proactively close the gap between training and the business by establishing tools and documented content to improve excellence.

• Proven success in driving quality standards to ensure successful results.• Demonstrated success as a leader managing a team of 15-20 quality specialist.• Strong business acumen with the ability to balance stakeholders’ expectations with those of the company.• Possessed a strong understanding of statistics and quality improvement techniques.

Responsibilities include processing and distributing status reports to Team manager’s (such as MIS reports, PTO request, etc.), managing supplies, scheduling conference rooms, notifying managers of important meetings and urgent l-notes, and filing or organizing any important documentation.