Rasheeda Moore Email & Phone Number

Hoboken, New Jersey, US

Hoboken, New Jersey, US

Hanover, MD, US

• Collect, analyze, review, document, and communicate business needs and requirements.
• Proactively identify technology and/or operational opportunities that influence business strategies and performance.
• Clearly identify the business and customer requirements and be able to communicate and document them for the various organizational areas that rely on that information to define system requirements or organizational.
• Act as a liaison between the technical and business worlds.
• Work with business users and IT professionals as a business problem solver.
• Perform all tasks associated with the full system development life cycle.

Indianapolis, IN, US

Indianapolis, IN, US

• Utilize Word, Excel and ABBY Reader to analyze P&L’s, Balance Sheets, taxes and other financial performance of 70 in-house and out-house loans for accounts ranging from $50,000 - $5.5 Million.
• Support producers with calculating and processing payments after loan payments have been made.
• Process daily ACH, Wires and other payments to clients, vendors and other financial institutions.
• Received incoming telephone calls and provide professional customer service help to customers about questions on delinquent accounts.
• Improved customer service support level by 30% by implementing various process improvements.
• Processed some currency postings and generated some invoices to clientele Reviewed accounts, decided cancellation status and processed in keeping with departmental procedures.

Indianapolis, IN, US

• Gather, review and analyze requirements for process improvement and system projects.
• Analyze existing system capabilities to improve functionality and turnaround time. Work with developers and SMEs to ensure information with business workflows and requirements are met.
• Work with IT to create various tracking reports to ensure the quality standards are being met for various functions across the company with our in-house CRM system.
• Recognize areas that need new processes, find breaks in current processes and organize training sessions to implement new process developments and completion.
• Act as a liaison between IT and Customer Service to develop databases that will store checklists for varies processes.
• Create reports from this data to ensure these processes are being completed in a timely matter.

Indianapolis, IN, US

• Plan and balance the time, direction and budget for assigned projects. Determine which assignments are the most crucial and the steps needed to guarantee completion..
• Hold meetings to seek input for informal ideas. Create strategies for completing the project and estimate project costs.
• Oversee progress of the entire project from start to finish, continue to motivate and communicate with project workers and ensure projects are finished on time and in accordance with the desired outcomes.
• Schedule, coordinate, track progress, handle change request and signoffs, and manage all compliance projects for producer licenses, state regulations and carrier contracts.
• Set goals for each task to be completed in a timely matter.
• Negotiate, monitor budgets and manage vendor responsibilities.

Carmel, Indiana, US

• Created, coordinated and managed process improvements for daily business functions and tax levy processes.
• Assisted with Conseco Life Insurance Company agents with commission inquiries.
• Processed various tax levies and garnishments against commissions.
• Assisted in training and development for new hires.