Dr. Rasheed Abdullah Graham Email & Phone Number

Raleigh, Nc, Us

Raleigh, Nc, Us

Adjunct Professor: Teaches courses in “Management of Information Systems,” “Discrete Mathematics,” and “Computer Concepts.”✔Develops syllabi and assignments.✔Conducts lectures, class discussions, and assessments.✔Provides student support and calculates grades.✔Stays current in the field through research.

Raleigh, North Carolina, Us

San Francisco, California, Us

✔ Responsible for the strategy, roadmap, and feature definition for the Technology Standards Center (TSC) and all products.✔ Identified opportunities and strategies for continuous improvement of software engineering practices.✔ Set risk management guidelines and partner with stakeholders to implement key risk initiatives.✔ Developed strategies for hiring engineering talent and guided a culture of talent development to meet business objectives and strategy.

Stamford, Connecticut, Us

Oversaw multiple virtual machine (VM) ecosystems and SaaS/web-based applications to enable ongoing system operations and meet users’ needs. Lead an 18-member team in supporting databases ingesting 15TB+ of data daily. Oversee Adobe, FairPlay, and WideVine digital rights management (DRMs). Lead self-auditing tool deployment process for video-on-demand (VOD) metadata propagation validation tools. ✔ Generated 25% in operational cost savings within 1 year of leading the development of new processes, architectures, and tools to support customer base while enhancing customer support.✔ Optimized system uptime from 79.5% to 98.5% for 3,700 VMs after leading migration from OpenStack to VMWare and AWS EC2/S3.✔ Expedited mean-time-to-repair (MTTR) 50%+, improved outage detections, and increased customer quality of service (QoS) scores via optimizing capabilities and processes, including self-healing automation.✔ Improved Charter’s Spectrum guide AWS usage and autoscaling ability 14%.✔ Eradicated human errors and reduced self-inflicted outages 50% by establishing an environment for testing new code and features prior to production deployment; introduced a new policy to incentivize employees involved in maintenance deployment to production, following negotiations with senior leaders.✔ Slashed app deployment time 75% and automated capacity elasticity after implementing deployment and operability automation via Kubernetes, Docker, Nomad, Terraforms, Ansible, Chef, and Jenkins.

Stamford, Connecticut, Us

Managed VOD functions to support increased streaming demand following major corporate consolidation and customer expansion. Reviewed and advised on budget projections. Partnered with vendors to meet product/service delivery deadlines, including service-level agreements and contractual requirements. Acquired, distributed, and curated content from multiple providers. Supported video delivery functions across Southwest region. ✔ Played a vital role in Charter consolidating from 3 companies into a single unified organization by providing end-to-end expertise of content flow received via satellite to customers’ televisions. ✔ Optimized streaming service quality, reduced retention rate of dissatisfied customers, and saved after redesigning architectural flow and instituting EOL equipment.✔ Improved VOD operations by introducing several new methods and procedures, many of which remain today.✔ Championed deployment and management of national content delivery network (CDN) infrastructure.

Waltham, Ma, Plymouth Meeting, Pa, , Us

Contracted to provide networking expertise for this IT consulting service provider specializing in telecommunications, with key clients such as NBC/Comcast and Spectrum. Selected to reclaim IPs from CMTSs and DHCP servers nationwide for Comcast. Created buffers of sustainability between Charter and Comcast.✔ Designed, presented, rolled out, and documented network changes to existing IPv4 and IPv6 routes for a potential merger.✔ Streamlined process to reclaim IPs by creating scripts to decommission current IPs.✔ Ensured sufficient network bandwidth and fulfillment of quality of service requirements by performing nationwide network analysis.

New York, Ny, Us

Function as an advanced Technical SME and engineering level point of escalation and support for various Comcast internal groups. Key member of the team responsible for the day-to-day, 24x7x365 configuration, maintenance, administration, and operations of our Video Applications Servers, Video Probes and Video participate in all efforts associated with the MySQL and Oracle databases of Video Applications Servers, Assisted development & deployment operations for the MDTA/Q2Q/DSAN products (doing performance analysis, optimization, standardization, monitoring, and day to day operations).

Atlanta, Ga, Us

Maintained Analog/Digital/High Definition video services including Video On Demand and equipment by analyzing, identifying, and diagnosing faults and symptoms. Established processes, scripts, and procedures; helps identify and analyze problem causes, patterns, and trends; recommends corrective action where appropriate. Installed configured, provisioned, check and maintain wide variety of Headend/VOD equipment to provide video, interactive and advanced services. Conducted site surveys and implement moves; adds/changes/modifications to existing equipment through coordinated work request systems. Managed production assets (hardware, software, etc.) using asset management tools. Ensured transmission and distribution requirements to meet Cox, franchise and FCC standards.

New Brunswick, Nj, Us

Developed and maintained internal audit schedule for upcoming year wrote and distributed audit plans, checklist, and reports.Planned, scheduled, and conducted internal quality systems audits, provided support in determining root cause analysis and corrective / preventive action.Prepared audit reports and communicated audit results to audited areas.Worked with area management on audit responses and corrective actions.Verified corrective action effectiveness according to regulatory expectation.Collected tracking and trending information then reported metrics to management review board.Authored, revised, and reviewed SOPs, participated in regulatory inspections.

Oak Creek, Wi, Us

Manufacturers and repairs forging products including: rams, guides, sow blocks and bolsters. Also supplies components for air, pneumatic, power drop, steam and board hammers as well as impacters, impellers, die forger, single & double frame hammers.

Washington, Dc, Us

Performs, trains, and supervises various duties incident to inspection, maintenance, and repair of all small arms, to include vehicular mounted small arms. The small arms repairer/technician also prepares, maintains, and supervises a shop maintenance and management program and coordinates maintenance and repair of small arms according to grade.

Doctor Of Education - Edd, Organizational Change And Leadership

Master Of Science - Ms, Telecommunications Management

Associate General Studies, Broadband Technology Management

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance

Associate Of Applied Science, Computer Networking

Associate Of Arts - Aa, Communication And Media Studies